Inside Sales Representative - Kendall Electric

The Kendall Group, Inc.; Traverse City (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

The Kendall Group, Inc. is seeking an Inside Sales Representative to join its Kendall Electric sales team. Based in Traverse City, MI, the role supports customers with product information, quotes, and orders while driving sales and building strong relationships across channels.

You will respond to inquiries, process orders, and participate in training sessions to improve product knowledge and service quality. Occasional travel to branches may be required.

Qualifications

• 2 years’ customer service, sales or distribution experience.
• HS diploma or GED.
• Proficiency in Microsoft Office; experience with ERP or computer systems.
• Excellent verbal and written communication skills.
• Travel: Occasional travel to branches or events.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers and vendors through various channels.
• Acknowledge and resolve customer complaints.
• Process orders and quotes in the business system.
• Provide vendor portal assistance to customers.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Close sales and achieve sales targets.

Skills

Customer service

Sales

Communication

Problem solving

Education

HS diploma or GED

Associate or bachelor's degree

Tools

ERP systems

Microsoft Office

Eclipse ERP

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. We serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The company is 100% employee‑owned.

Role Summary

Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Inside Sales Representative is a key member of the Kendall Electric sales team. This role requires a dynamic individual with excellent communication skills, and a strong understanding of the products or services offered.

Key Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Process orders and quotes in the business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Make recommendations to customers for product selections
• Make outbound calls to customers and follow up on quotes and leads
• Understand customers’ needs and identify sales opportunities
• Maintain a database of current and potential customers
• Provide the customer product submittal sheets for their approval and track their progress
• Close sales and achieve sales targets
• Perform other duties and projects as assigned

Competencies

• Service Excellence
• Results, Action‑Oriented
• Accountability and Responsibility
• Understanding Others, Listening
• Problem Solving
• Teamwork and Collaboration
• Priority Setting

Requirements

Work Experience: 2 years’ customer service, sales or distribution experience.

Education: HS diploma or GED.

Computer Skills: Proficiency in Microsoft Office; experience with ERP or computer systems.

Organization Skills: Excellent work ethic; good verbal and written communication skills.

Cross‑functional Skills: Ability to work well cross‑functionally and manage multiple requests in a fast‑paced environment.

Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; negotiation skills.

Physical, Mental and Visual Skills: Ability to see, talk and hear; Ability to sit for 8 hours a day.

Physical Environment: Normal office environment; Travel: Occasional travel to branches or to business‑related functions such as training or seminars.

Preferred Qualifications

Work Experience: 2 years’ electrical sales and customer service experience, Eclipse ERP experience.

Education: Associate or bachelor’s degree.

Equal Opportunity Statement

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.