Inside Sales Representative - Kendall Electric

The Kendall Group, Inc.; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

The Kendall Group, Inc. is seeking an Inside Sales Representative based in Grand Rapids, Michigan. This role involves maintaining a positive attitude towards customers, processing orders, and responding promptly to inquiries.

The ideal candidate will have at least 2 years of customer service or sales experience and excellent communication skills. Join a vibrant team where your contributions can directly impact customer satisfaction and company growth!

Qualifications

• 2 years customer service or sales experience required.
• Proficient in communication skills, both verbal and written.
• Excellent work ethic and organization skills.

Responsibilities

• Maintain communication with customers and vendors.
• Respond to customer inquiries and resolve complaints.
• Process orders and manage customer relationships.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Teamwork

Education

HS diploma or GED

Associate or bachelor’s degree

Tools

Microsoft Office

Eclipse ERP

Job description

About The Kendall Group

The Kendall Group is a 100% employee‑owned company with eight divisions and 75+ locations across ten states, serving the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries.

Our employee‑ownership model gives you ownership of the company and your future, fostering strong retention—over 60% of associates stay more than five years and more than 40% exceed ten years.

Role Summary

Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Inside Sales Representative is a key member of the Kendall Electric sales team.

This role requires a dynamic individual with excellent communication skills and a strong understanding of the products or services offered.

Exciting work you will do

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Process orders and quotes in the business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Make recommendations to customers for product selections
• Make outbound calls to customers and follow up on quotes and leads
• Understand customers’ needs and identify sales opportunities
• Maintain a database of current and potential customers
• Provide the customer product submittal sheets for their approval and track their progress
• Close sales and achieve sales targets
• Perform other duties and projects as assigned

Competencies you possess

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Understanding Others, Listening
• Problem Solving
• Teamwork and collaboration
• Priority Setting

What you’ll need

• Work Experience: 2 years’ customer service, sales or distribution experience
• Education: HS diploma or GED
• Computer Skills: Proficiency in Microsoft Office; experience with ERP or computer systems
• Organization Skills: Excellent work ethic; good verbal and written communication skills
• Cross‑functional Skills: Ability to work well cross‑functionally and manage multiple requests in a fast‑paced environment
• Communication Skills: Ability to communicate with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; negotiation skills
• Physical, Mental and Visual Skills: Ability to see, talk and hear; ability to sit for 8 hours a day
• Physical Environment: Normal office environment; Travel: Occasional travel to branches or to business‑related functions such as training or seminars

Qualifications we prefer but don’t require

• Work Experience: 2 years’ electrical sales and customer service experience, Eclipse ERP experience
• Education: Associate or bachelor’s degree

Equal Opportunity Statement

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.