Inside Sales Representative - Jacksonville, FL

Sonepar USA Inc; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) with company match

Professional development programs

Tuition reimbursement

Employee shareholding opportunity

Disability insurance

Life insurance for dependents

Wellness program

Gym reimbursement

Employee Assistance Program

Job summary

World Electric, part of the Sonepar family, seeks an Inside Sales Representative to support a growing customer base across Florida and Georgia. You will process orders, coordinate internal functions, and maintain profitability across product lines.

You will handle calls, quotes, outbound follow-ups, and order placement while collaborating with outside sales and shipping to ensure on-time delivery and customer satisfaction.

Qualifications

• Two‑year certificate/degree or 6 months to 2 years of related experience.
• Ability to read and interpret documents and write routine reports.
• Speak effectively before groups of customers or employees.
• Interact with customers over the telephone and in person with diplomacy.
• Experience using digital sales tools (quotes, tracking, and related web capabilities).

Responsibilities

• Receive calls from customers to explain product or service offerings.
• Quote prices and complete purchases; follow up on quotes.
• Place and schedule orders, arrange delivery dates and pickups.
• Record customer information and responses for prospects.
• Collaborate with outside sales and management to maintain account satisfaction.
• Work with shipping to arrange delivery circumstances.
• Prepare and analyze sales activity reports, including expediting.
• Source products for special/non-stock orders and prepare quotations.
• Provide reporting information to sales management and teams.
• Follow up after sending quotes.
• Handle billing/service complaints and ensure returns follow policy.
• Demonstrate entrepreneurial and assertive behavior to meet goals.

Skills

Customer service

Sales

Communication

Problem solving

Time management

Education

Two‑year certificate/degree

Tools

Job management

Quotes

Sales tracking

Job description

World Electric is part of the Sonepar family of brands, a global leader in electrical distribution. We provide electrical products and services across Florida and Georgia and are looking for an Inside Sales Representative to support our growing customer base.

Job Type

Full Time

What You'll Do

As an Inside Sales Representative, you will ensure customer satisfaction by processing orders, coordinating internal functions, and maintaining profitability across product lines.

You Will

Sales

• Receive calls from customers to explain product or service offerings.
• Quote prices and use sales skills to complete purchases.
• Make outbound calls to follow up on previous quotes.
• Secure and place orders, arrange delivery dates, and schedule pickups.
• Record names, addresses, purchases, and responses of solicited prospects.
• Collaborate with outside sales and management to maintain account satisfaction.
• Work with shipping departments to arrange special delivery circumstances.
• Prepare and analyze reports on sales activities, including expediting.
• Source products for special and direct non‑stock customer orders.
• Assemble all information necessary for a customer quotation and prepare quotations.
• Provide appropriate reporting information to sales management and outside sales teams.
• Follow up after sending quotes.

Customer Service

• Adjust complaints concerning billing or service, and refer service failures to designated departments for investigation.
• Ensure customer returns are handled in accordance with company policy.

What You'll Bring

Education and/or Experience

• Two‑year certificate/degree from college or technical school; or
• Six months to two years of related experience and/or training; or
• Equivalent combination of education and experience.

Requirements

• Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or employees.
• Interact with customers in a responsive manner over the telephone and in person.
• Handle difficult customer situations with diplomacy.
• Resolve problems involving several concrete variables in standardized situations.
• Calculate figures and amounts such as discounts, commissions, and percentages; apply basic algebra and geometry.
• Apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Demonstrate entrepreneurial and assertive behavior with experience, skills, and attitude to meet company market share and revenue goals.
• Experience utilizing digital sales tools (job management, quotes, sales tracking, and related web capabilities).

What We Offer You

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition reimbursement
• Opportunity to become a shareholder
• Employer‑paid short‑ and long‑term disability
• Employer‑paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or any other category protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or to receive all benefits and privileges of employment, please call 843‑745‑2420 or email recruiting@sonepar‑us.com.