Inside Sales Representative - West Palm Beach

World Electric Supply; West Palm Beach (FL); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company match

Professional development programs

Tuition reimbursement

Employer-paid disability insurance

Employer-paid life insurance

Gym reimbursement

Job summary

An established industry player is seeking an Inside Sales Representative to enhance customer satisfaction and drive sales growth. This role involves processing orders, coordinating customer service, and ensuring a seamless experience for clients. The ideal candidate will possess strong sales skills, a customer-focused attitude, and the ability to handle complex situations with ease. With a supportive culture and excellent benefits, this opportunity allows you to contribute to a sustainable future while advancing your career in a dynamic environment. Join a team that values diverse perspectives and fosters professional growth.

Qualifications

• Two-year degree or equivalent experience required.
• Ability to handle customer complaints and inquiries effectively.

Responsibilities

• Process orders and coordinate customer service needs.
• Quote prices and secure orders from customers.
• Prepare customer quotations and analyze results.

Skills

Customer Service

Sales Skills

Problem Solving

Digital Sales Tools

Communication Skills

Education

Two-year certificate/degree

Related experience (6 months to 2 years)

Tools

Job Management Software

Sales Tracking Tools

Job description

Join to apply for the Inside Sales Representative II role at World Electric Supply

1 week ago Be among the first 25 applicants

Join to apply for the Inside Sales Representative II role at World Electric Supply

There’s a Place for You at World Electric

A career at World Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. World Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout Florida and Georgia and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.

Being “Powered by Difference” means we respect and value diverse perspectives. Within World Electric we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

World Electric is hiring an Inside Sales Associate to join our team!

Position Summary: Ensures customer satisfaction through processing orders, and coordinating customer service needs with other functions within the branch. Serves as customer contact regarding such matters as pricing, scheduling and shipping. Responsible for performance in areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines.

Essential Duties and Responsibilities:

1. Receive calls from customers to explain type of service or product offered.
2. Quote prices and use sales skills to complete the purchase.
3. Secure and place orders with others for filling and arrange delivery date.
4. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
5. Record names, addresses, purchases, and reactions of prospects solicited.
6. Work with the outside sales and manager to secure customer satisfaction on all accounts.
7. Ensure customer returns are handled in accordance with company policy
8. Prepare and work reports on sales activities and expediting.
9. Source product for “special” and “direct” non-stock customer orders
10. Assemble all information necessary for a customer quotation
11. Prepare customer quotations and analyze quotation results
12. Provide appropriate report information to sales management and outside sales
13. Perform other duties as management deem necessary

Qualifications

• Two year certificate/degree from college or technical school; or six months to two years related experience and/or training; or equivalent combination of education and experience

Requirements

• Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization. Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company’s market share/revenue goals.
• Experience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities).

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.”

LinkedIn: https://www.linkedin.com/company/world-electric-supply/?viewAsMember=true

Instagram: https://www.instagram.com/worldelectricsupply?igsh=MWZpM3Rwc3BjM3l1Zw==

Learn more at https://careers.sonepar-us.com/worldelectric/us/en/home

World Electric is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email [e-mail].

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.