Inside Sales Representative (Customer Support Specialist)

Hawaiianhost; Honolulu (HI); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

Holiday Pay

Sick Leave

Company-paid life & disability

401(k) with company match

Flexible Spending Accounts

Employee Assistance Program

Employee product discounts

Job summary

Hawaiianhost is seeking an Inside Sales Representative to provide exceptional customer service and process orders. This role includes responsibilities such as answering customer calls, assisting the sales team, and performing necessary clerical duties.

The ideal candidate will have an AA degree or equivalent experience in customer service, with proficiency in order entry and general office equipment. Benefits include medical, dental, and a 401(k) with company match.

Qualifications

• AA degree or equivalent work experience
• One year of customer service experience, preferably with order entry
• Computer literate in Excel, Word, and accounting systems
• Ability to type 25 wpm and use 10-key by touch
• Good verbal and written communication skills

Responsibilities

• Provide excellent customer service by answering calls and assisting customers.
• Process orders and invoices for various locations.
• Perform clerical duties to support the department.
• Maintain cleanliness and safety of workspace.
• Collaborate with sales, accounting, and delivery departments.

Skills

Customer service

Order entry

Communication skills

Microsoft Excel

Microsoft Word

Education

AA degree in Business or related field

One year of customer service experience

Tools

Great Plains (GP)

General office equipment

Job description

Position Summary

Under the direction of the Inside Sales Manager, the Inside Sales Representative provides excellent and friendly customer service, processes orders and invoices, and performs clerical duties to support the department.

Responsibilities

• Answers the Inside Sales telephone line and assists Customer, Broker, Sales Team, and delivery driver as needed. Uses the telephone or email to locate or relay messages to internal staff.
• Receives and records all orders, processes orders and invoices for local, neighbor island, Mainland, Asia Export, and other inter-company branches.
• Performs EDI (Electronic Data Interchange) tasks to process orders and invoices.
• Performs clerical duties needed to maintain the Inside Sales department, not limited to typing (computer keyboard), internet, emailing, faxing, filing, photocopying, scanning, and mailings.
• Accurately invoices orders and posts batches in Great Plains (GP) according to established policies.
• Files invoices, records, and reports, and maintains physical and electronic files.
• Works independently and collaborates well as a team player.
• Regular attendance is required for the position.
• Assists other departments, such as, but not limited to Sales, Accounting, Warehouse/Delivery, Administration, as needed.
• Ensures that the Inside Sales and personal workspace area is clean, neat, and safe.
• Performs all duties and maintains all standards in accordance with Company policies and procedures.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger; handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 30 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1) Normal office conditions with very little exposure to outside weather conditions, noise, extreme heat or dust.

2) The noise level in the work environment is usually light to moderate.

Qualifications

• AA degree with emphasis in Business or related field or equivalent work experience.
• One (1) year of customer service related experience, preferably with order entry experience.
• Computer literate in Excel, Word; and knowledge of database and/or accounting systems.
• Ability to type 25 wpm and use 10-key by touch.
• Ability to use general office equipment, such as but not limited to photocopying machine, fax machine, postage meter machine, and accounting systems.
• Ability to perform basic mathematical calculations.
• Good verbal, written and telephone communication skills.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Holiday Pay
• Sick Leave
• Company‑paid life & disability
• 401(k) with company match
• Flexible Spending Accounts
• Employee Assistance Program
• Employee product discounts

EEO Statement

Hawaiian Host Group is an Equal Opportunity/Affirmative Action Employer.