Inside Sales - Representative (Active) 2

Twilio Inc.; United States; Remote; USD 46,000 - 79,000; Full time

Benefits offered by this job

Healthcare

Generous time off

Parental and wellness leave

Job summary

Twilio Inc. is seeking a Digital Inside Sales Representative to drive net new customer acquisition, qualify leads, and close deals within our nonprofit and social impact segments. You will design solutions using our communications API platform and partner with cross-functional teams to deliver value.

You will manage a robust pipeline, forecast accurately, and help customers scale their missions through thoughtful, data-driven selling in a remote, UK-based role.

Qualifications

• 1+ years of closing sales experience in a technical SaaS/CPaaS space with a track record of top performance.
• Understanding of cloud communications business model and selling to a technical audience with a solution-oriented approach.
• Experience selling to real customers, listening to needs and solving problems.

Responsibilities

• Own net new customer acquisition and manage end-to-end sales cycles to close deals.
• Understand customer business and technical requirements and map them to the company’s API platform capabilities.
• Collaborate with Sales, SDR, Marketing, Product, Engineering, and Support to address requirements and drive adoption.
• Generate and maintain an accurate sales pipeline and forecast in Salesforce.

Skills

Closing sales

SaaS sales

Forecasting

CRM / Salesforce

Technical communication

Account development

Opportunity analysis

Tools

Salesforce

CRM software

Job description

Who we are

At the company, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at the company is in your hands..

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings..

See yourself at the company

Join the team as the company’s next Digital Sales Representative

About the job

This position is needed to play a key role in further growing the company’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our self-service accounts, while upholding the the company Magic and driving forward with the ultimate goal to help our customers do good.

Responsibilities

In this role, you’ll:

• Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.

• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of the company’s communications API platform so that, together, you can design a solution for their specific use case needs.

• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the the company platform.

• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.

• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn

• Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team.

• Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging the company’s platform to scale their reach and missions.

• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.

• Ability to balance competing priorities and manage multiple projects/deals at the same time.

Qualifications

the company values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering the company. We are always looking for people who will bring something new to the table!

*Required:

• At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance.

• An understanding of (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.

• Technical solutions selling experience and enjoys working with real customers - listening to them and solving problems.

• Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple.

• Demonstrated track record of managing forecasts.

• Analytical account development strategy based on using data to find opportunities and prove value.

• World-class organization, prioritization, and documentation skills.

• Entrepreneurial mindset.

• Deep personal interest in the social impact market and dedicating your career to making a positive difference.

• High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.

Location

This role will be remote, and based in the UK.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at the company offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

the company thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call the company Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

the company is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual