Inside Sales Representative - Account Management

Visa Hunt; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Tuition reimbursement

Job summary

The Duckhorn Portfolio is North America’s premier luxury wine company, known for its distinguished portfolio including Duckhorn Vineyards, Decoy, and Kosta Browne. We seek an Inside Sales Representative to nurture relationships with small accounts across California, drive revenue, educate on offerings, and generate new leads while maintaining top-tier service.

The role emphasizes proactive account management, timely reorders, and compliance with alcohol regulations, with opportunities for growth

Qualifications

• 3–5 years in inside sales or account management, preferably wine.
• Strong CRM and sales automation familiarity.
• Excellent written and verbal communication skills.
• Ability to build long-term customer relationships.

Responsibilities

• Serve as primary contact for small accounts with regular check-ins.
• Monitor inventory and reorder timing with customers.
• Educate accounts on new releases and promotions.
• Communicate time-sensitive promotions and special pricing.
• Develop new account leads via cold outreach.
• Ensure compliance with alcohol regulations and company standards.
• Collaborate with logistics to fulfill orders accurately.

Skills

Account management

CRM software

Communication skills

Customer retention

Tools

Sales automation tools

Job description

The Duckhorn Portfolio is North America's premier luxury wine company. We were established in 1976 by Dan and Margaret Duckhorn. Today, our portfolio features some of North America's most revered wineries, including Duckhorn Vineyards, Decoy, Goldeneye, Calera, Kosta Browne, Greenwing, and Sonoma-Cutrer.

The Inside Sales Representative is responsible for maintaining and nurturing relationships with our portfolio of small off and on-premise accounts throughout California. This role focuses on driving consistent revenue growth through proactive account management, reorder support, product education, and exceptional customer service to maximize sales opportunities within assigned account coverage. This Representative will also be responsible for lead generation of new accounts.

What we will ask you to do:

• Serves as primary point of contact for assigned portfolio of small accounts, maintaining detailed account profiles and conducting regular check-ins to ensure satisfaction and identify growth opportunities.
• Proactively monitors account inventory levels and purchasing cycles to initiate timely reorder conversations and provide guidance on optimal order quantities and timing.
• Educates accounts on new releases, limited offerings, and seasonal selections while providing detailed product information including tasting notes and selling points.
• Communicates time-sensitive promotions, discounts, and special pricing opportunities.
• Focuses on account retention and minimizing churn.
• Monitors account activity to identify dormant or at-risk accounts and develops reactivation strategies.
• Utilizes CRM tools to track sales activities, manage accounts, and analyzes sales data to identify trends and opportunities for growth.
• Processes orders efficiently and accurately while collaborating with logistics team to ensure seamless order fulfillment and delivery coordination.
• Develops new account leads through cold outreach and initial needs discovery calls.
• Participates in sales meetings, training sessions, and virtual tastings to enhance product knowledge and account management skills.
• Ensures that all transactions and customer interactions adhere to local and federal alcohol beverage regulations and company compliance standards.

What you will need:

• 3-5 years' experience in inside sales or account management, preferably wine industry.
• Strong track record of customer relationship management and account retention.
• Ability to identify customer needs and provide effective solutions.
• Familiarity with CRM software and sales automation tools; strong computer skills.
• Ability to engage and maintain long-term customer relationships effectively.
• Strong communication skills, both written and oral.

What we will provide:

• Health benefits for you and your family, including medical/dental/vision (with a competitively priced employee contribution to premium), and disability, life, and pet insurance.
• Paid time off and 11 paid holidays.
• 401(k) plan where we invest 10% of your wages every year for your retirement at no cost to you, subject to management discretion.
• A diverse team of coworkers that care about each other in a fun, exciting work environment.
• A company that promotes from within, provides great training and a generous tuition reimbursement program.