Inside Sales Representative (7529)

ABC Supply; Portage (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with generous company match

Employee assistance program

Disability insurance

Life insurance

Flex spending

Paid vacation

Paid sick days

Paid holidays

Job summary

ABC Supply Interiors in Portage, MI seeks an Inside Sales Associate to help customers select building materials for commercial and residential projects. You will greet customers, answer inquiries, discuss product benefits, and process sales with accuracy and professionalism.

You will coordinate deliveries, support branch sales planning, and upsell complementary products. The ideal candidate has 1–2 years in interior building products, strong communication, teamwork, and a customer‑focused

Qualifications

• 1-2 years' experience with interior building products preferred.
• Excellent communication and interpersonal skills.
• Solid time management and prioritization skills.
• Basic computer skills.
• Positive attitude and team player.
• Detail and service oriented.

Responsibilities

• Assist customers in developing L&W solutions to meet their needs.
• Discuss features and benefits of products and services.
• Establish rapport with new customers and nurture relationships with long-term customers.
• Solicit feedback from customers on products and services.
• Coordinate delivery requests to ensure efficiency and customer satisfaction.
• Assist in development of branch sales plan and merchandising strategy.
• Determine customer needs and recommend products and up-sell.
• Answer calls and emails to assist customers promptly.
• Accept payments and apply to customer accounts.
• Arrange warehouse pickup for customers.
• Reorder products to keep shelves stocked.
• Address and resolve service concerns as they arise.

Skills

Customer service

Communication

Time management

Team player

Computer skills

Tools

CRM software

Job description

ABC Supply Interiors is a leading specialty distributor of drywall, ceiling tiles, steel framing and other building materials used by commercial and residential contractors. ABC Supply Interiors delivers the products and capabilities offered by a national distributor paired with the service and personal touch usually found only in a locally owned business.

As an Inside Sales Associate, you will provide assistance to customers as they purchase the materials they need for a variety of building projects. From the moment you greet customers until their sales have been finalized, you will provide them with superior service and building material expertise.

Specific duties may include:

• Assisting customers in developing L&W solutions to meet their needs
• Discussing features and benefits of products and services
• Establishing rapport with new customers and nurturing relationships with long term customers
• Soliciting feedback from customers on products and services
• Coordinating delivery requests to ensure efficiency and customer satisfaction
• Assisting in the development of branch sales plan and strategy
• Assisting in the design and execution of merchandising strategy
• Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
• Answering incoming phone calls and emails to assist customers in a timely manner
• Accepting payment and applying it to the appropriate customer account
• Arranging with the warehouse for customer product pickup
• Reordering products to keep the store and warehouse shelves well stocked
• Addressing and resolving service concerns, should they arise

Specific qualifications include:

• 1-2 years' experience with interior building products is preferred
• Excellent communication and interpersonal skills
• Solid time management and prioritization skills
• Basic computer skills
• Positive attitude and team player
• Detail and service oriented

Benefits may include:

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.

American Construction Materials (ACM) was founded in 2002 with the goal of being the industry leader in metal building products. ACM is focused towards delivering exceptional service with innovative products and programs. ACM is your brand for rainware, trim coil, edge metals, siding accessories, and soffit and fascia.