Inside Sales Representative - 1st Shift

ttmtech; Chippewa Falls (WI); On-site; USD 50,000 - 75,000; Full time

Job summary

The Inside Sales Representative at TTM Technologies in Chippewa Falls, WI coordinates with Quote, Front-End Engineering, Production Control, Purchasing, Quality and Accounting to meet customer needs and respond promptly.

You will process requests for quotes, enter orders in Oracle, manage ROQ quotations, and monitor shipments to ensure on-time delivery while maintaining high customer satisfaction. Occasional travel to customer sites may be required.

Qualifications

• Experience in customer-facing roles and order processing.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Serve as the focal point for customer communication across internal departments.
• Process requests for quotes and align data for quote team.
• Enter Sales Orders in Oracle and coordinate with Production Control.
• Manage Consignment and Returns in Oracle with accuracy.
• Monitor order status and inform customers of progress and delays.
• Resolve shipping, pricing, and invoicing issues with Accounting.

Skills

Customer service

Communication

Multitasking

Tools

ROQ platform

Oracle

Job description

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market .

Additional information can be found at www.ttm.com

The Inside Sales Representative coordinates the activities of the selling teams, internal Engineering, Quality, and Manufacturing and assigned (external) Customers to: mediate, and negotiate any item or activity such as price, delivery, quality, and responsiveness, that directly impacts the customer's business with TTM Technologies. This job requires timely and accurate responses to: requests for quotes, material planning, order entry, engineering holds, order changes, order status, requests for RMA's, and resolution of shipping and accounting issues. The position requires continuous improvement in cycle time for customer communications, in order to maintain the highest level of customer satisfaction.

Duties and Responsibilities :

The Inside Sales I is responsible for customer communication for customers doing business with Chippewa Falls. As the focal point for the customer, they will interface with the appropriate internal departments at each facility, including but not limited to: Quoting, Front-End Engineering, Production Control, Purchasing, Quality and Accounting, in order to communicate all customer requirements and respond back to the customer in a timely manner.

Processing of Requests for Quote: Obtain request for quote and aligning data receipt from Customers. Input quote requests in ROQ quote platform and communicate needs to quote team. Respond to the customer with finalized and approved quotation, within the targeted lead time.

Order Entry: Existing Customer Orders: Upon receipt, check for raw material availability and initiate repeat quotation for order booking through ROQ. New orders: Validate new order quotation availability for booking, item setup and sales order creation through ROQ; request CRTrak address creation if needed. Enter Sales Order in Oracle and work with Production Control to meet requested lead times. Transmit Order Confirmation to Customer.

Consignment: Process Consignment Customer hub receipt and pull transactions in Oracle. Work with Consignment Customers to assure inventory is pulled and invoiced in contracted timeframe. Monitor shipments in transit for timely receipt to the Consignment Hubs.

Processing of Customer Change Requests: Enter changes as requested in Oracle for items including, but not limited to: expedites, push outs, cancels, and customer holds. Work with Production Control to meet Customer demands and forward Confirmation to Customer. For Cancels, enter data into Cancel Log and obtain approvals. Transmit charges to Customer and monitor for invoicing and payment. For data revision changes, enter SNR (Sales Notification Request) and forward to Front-End Engineering for implementation. Set up new item record as required, and modify Sales Order as appropriate.

Order Status: Monitor assigned customer's order base for due dates and compare to status and progress of Production lots, and work with Production Control to obtain expedite status as appropriate Communicate in timely manner to keep Customer informed. Work expedited ship methods as needed to meet committed Dock dates.

Processing of Returns and Loaded Board Assemblies: Receive requests for returns; work with Quality Dept for appropriate approvals. Setup Oracle RMA Return Order and assign RMA number Transmit RMA # to Customer. If loaded Board Assembly, work with Quality Engineering to monitor failure analysis results, and set up RMA Assembly Credit Order for Accounting to issue credit if appropriate.

Accounts Receivable and Shipping Issues: Work with Accounting and Buyers to resolve overdue payments when there are issues to resolve regarding unit price, quantity, EDI problems etc Generates miscellaneous Credit and Debit Logs and obtains approval. Work with Shipping Department to resolve any ship method, quantity, or damaged goods issues.

General Functions: Is actively involved with the internal teams within the department to reduce cycle times and entry errors. Participates with Account and Program Management in on-site customer review meetings, and may travel to customer's site on occasion. Maintains a working knowledge of Chippewa Fall's Order Entry and Front End Systems, and manufacturing systems. Processes other administrative functions related to Customer Satisfaction activities, including but not limited to: Purchase Order Verification, annual Customer Spec Reviews