Customer Service Representative - 1st Shift

El Camino Health; Stafford (CT); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

HSA

FSA

Life insurance

Paid vacation

Holiday pay

Job summary

TTM Technologies, Inc. is a leading global manufacturer of technology products, including PCB and RF components, with a focus on time-to-market. We seek a Customer Service Representative to manage customer accounts, build relationships, and process orders efficiently.

You will work with Production Control and use Praxa and Customer Connect systems to deliver timely information, while maintaining strong English communication and Excel data tracking. ITAR compliance applies.

Qualifications

• High School Diploma or equivalent; customer service experience preferred.
• Must be able to use Excel for data tracking and graphing.
• Strong verbal and written English communication skills.
• Professional phone etiquette and problem-solving abilities.
• Proficiency in basic mathematics and Microsoft Office.
• ITAR requirements require US citizenship or permanent resident status.

Responsibilities

• Work with blueprints, purchase orders and quotes to provide pricing and enter new orders.
• Develop and maintain relationships with key customer contacts across departments.
• Coordinate with manufacturing and production control to relay information to customers.
• Communicate clearly via written and oral channels to address requests or concerns.
• Enter, follow and manage quotations and RFQs.
• Respond to RFQs and manage customer orders with urgency.
• Troubleshoot and resolve issues with timely updates to customers and teams.
• Navigate Praxa and Customer Connect systems to retrieve accurate data.
• Attend meetings and support reporting on safety and process improvements.

Skills

Excel for data tracking

English communication

Problem solving

Phone etiquette

Mathematics

Office software

Education

High School Diploma or equivalent

Tools

Praxa

Customer Connect

Microsoft Office

Outlook

Job description

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency(“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards(“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com.

Scope

The Customer Service Representative manages customer accounts by working with the customer to develop and facilitate increased business relationships.

Duties and Responsibilities

• Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones.
• Develop and maintain positive relationships with key customer contacts (Quality, Production Control, Source Inspection, Operations, Site Leadership).
• Interact with manufacturing and supervisory personnel to communicate information back to the customer.
• Written and oral communication skills are used on a daily basis to facilitate customer or Company concerns, instructions or requests.
• Enter, follow and manage quotations.
• Respond to RFQ’s (Request for Quotation)
• Enter, follow and manage customer orders
• Troubleshoot and resolve issues with a sense of urgency.
• Deal directly with TTM Production Control to obtain accurate and timely information.
• Navigate and utilize TTM’s Praxa business system
• Navigate and utilize TTM’s Customer Connect quoting system.
• Facilitates and attends meetings.
• Responsibilities include the reporting of all accidents, near misses and safety concerns.
• Perform their job duties utilizing the required and appropriate personal protective equipment (PPE).
• Full participation in safety training and the ability to understand and follow the directions identified in Job Safety Analysis (JSA), PPE Assessments, Material Safety Data Sheets (MSDS) and all Safety Procedures and Alerts.

Essential Knowledge and Skills

• Experience in the Printed Wiring Board business desired.
• Must be able to use Excel for data tracking and graphing
• Must have good English verbal, written communication and problem solving skills.
• Professional phone etiquette
• Proficiency in basic mathematics (add, subtract, multiply, divide)
• Proficiency in computer skills and Microsoft Office (Word, Excel, Outlook)
• Ability to learn and adapt to new computer software
• Ability to sit, use a LCD computer screen and keyboard to data entry for up to 10 hours a day
• Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident.
• Regular attendance is an essential job function of this position

Education and Experience

High School Diploma or equivalent Customer service experience preferred

Compensation and Benefits

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire. Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

EEO/DEI Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

About TTM (duplicate)

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency(“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced interconnect products, including PCBs and substrates. TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com.