Customer Service Representative - 1st Shift

TTM Technologies; Stafford (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

TTM Technologies, Inc. is a leading global manufacturer of technology products and PCB assemblies, based in the United States.

The Customer Service Representative role focuses on developing and facilitating increased business relationships, processing orders, pricing, and handling quotations. Key responsibilities include interfacing with customer contacts, coordinating with Production Control, and using the Praxa and Customer Connect systems to manage quotes and orders.

Qualifications

• High School Diploma or equivalent.
• Customer service experience preferred.
• Must be able to use Excel for data tracking and graphing.
• ITAR: U.S. Citizen or Permanent Resident required.

Responsibilities

• Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones.
• Develop and maintain positive relationships with key customer contacts (Quality, Production Control, Source Inspection, Operations, Site Leadership).
• Interact with manufacturing and supervisory personnel to communicate information back to the customer.
• Enter, follow and manage quotations. Respond to RFQ's (Request for Quotation).
• Enter, follow and manage customer orders.
• Troubleshoot and resolve issues with a sense of urgency.
• Navigate and utilize TTM's Praxa business system and Customer Connect quoting system.
• Facilitate and attend meetings.
• Adhere to safety procedures and wear PPE; participate in safety training.

Skills

Excel

Communication

Phone etiquette

Mathematics

MS Office

Data entry

Education

High School Diploma or equivalent

Customer service experience preferred

Tools

Praxa system

Customer Connect

Job description

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ('RF') components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ('PCB' s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Scope

The Customer Service Representative manages customer accounts by working with the customer to develop and facilitate increased business relationships.

Duties and Responsibilities

• Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones.
• Develop and maintain positive relationships with key customer contacts (Quality, Production Control, Source Inspection, Operations, Site Leadership).
• Interact with manufacturing and supervisory personnel to communicate information back to the customer. Written and oral communication skills are used on a daily basis to facilitate customer or Company concerns, instructions or requests.
• Enter, follow and manage quotations. Respond to RFQ's (Request for Quotation)
• Enter, follow and manage customer orders
• Troubleshoot and resolve issues with a sense of urgency.
• Deal directly with TTM Production Control to obtain accurate and timely information.
• Navigate and utilize TTM's Praxa business system
• Navigate and utilize TTM's Customer Connect quoting system.
• Facilitates and attends meetings.
• Responsibilities include the reporting of all accidents, near misses and safety concerns. Perform their job duties utilizing the required and appropriate personal protective equipment (PPE). Full participation in safety training and the ability to understand and follow the directions identified in Job Safety Analysis (JSA), PPE Assessments, Material Safety Data Sheets (MSDS) and all Safety Procedures and Alerts.

Essential Knowledge and Skills

• Experience in the Printed Wiring Board business desired.
• Must be able to use Excel for data tracking and graphing
• Must have good English verbal, written communication and problem solving skills.
• Professional phone etiquette
• Proficiency in basic mathematics (add, subtract, multiply, divide)
• Proficiency in computer skills and Microsoft Office (Word, Excel, Outlook)
• Ability to learn and adapt to new computer software
• Ability to sit, use a LCD computer screen and keyboard to data entry for up to 10 hours a day
• Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident.
• Regular attendance is an essential job function of this position

Education and Experience

• High School Diploma or equivalent
• Customer service experience preferred

ISBU

Compensation and Benefits

TTM offers a variety of health and well-being benefit programs.

• medical
• dental
• vision
• 401K
• Flexible Spending Account
• Health Savings Account
• accident benefits
• life insurance
• disability benefits
• paid vacation & holidays

Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

Export Statement

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.