Inside Sales Representative

SmartRecruiters, Inc.; Whittier (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Retirement offerings

Employee programs

Job summary

SmartRecruiters, Inc. in Whittier, CA seeks an Inside Sales Associate I to process orders and quotations, educate clients, and support sales activities from initiation to delivery.

You will handle inquiries via phone, email, and fax, set up new customer accounts, and coordinate with managers to resolve issues while ensuring accurate pricing and delivery information.

Qualifications

• Basic understanding of product lines represented.
• Knowledge of customer service principles and practices preferably with experience in an office environment.
• Ability to work both independently and in a teamwork environment.
• Experience using Microsoft Outlook, Word, & Excel.

Responsibilities

• Excellent Customer Service
• Answer incoming calls with proper phone etiquette
• Promptly respond to all emails, voicemails and phone calls
• Promptly and accurately process customers’ orders, quotes or returns
• Provide follow up on quotes and orders throughout sales process
• Obtain and communicate accurate information
• Provide pricing, availability and delivery information
• Set up new customer accounts
• Handle and resolve customer complaints while escalating to appropriate managers when necessary

Skills

Customer service

Product knowledge

Independent work

Teamwork

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Compensation: USD 75,000 - USD 85,000 - hourly

Company Description

SUMMARY: An Inside Sales Associate I processes orders and quotations via fax, email or telephone handling the overall coordination and execution of customer service for the manufacturer’s we represent. Other tasks of the inside sales team include educating clients and up selling products and services, and handling cancellation or changes while informing the personnel or departments involved.

Job Description

Job Functions

• Excellent Customer Service
• Answer incoming calls with proper phone etiquette
• Promptly respond to all emails, voicemails and phone calls
• Promptly and accurately process customers’ orders, quotes or returns
• Provide follow up on quotes and orders throughout sales process
• Obtain and communicate accurate information
• Provide pricing, availability and delivery information
• Set up new customer accounts
• Handle and resolve customer complaints while escalating to appropriate managers when necessary

Qualifications

KNOWLEDGE / SKILLS

• Basic understanding of product lines represented
• Knowledge of customer service principles and practices preferably with experience in an office environment
• Ability to work both independently and in a teamwork environment
• Experience using Microsoft Outlook, Word, & Excel

Additional Information

• Competitive compensation, benefits package, retirement offerings, and additional employee programs.