Inside Sales

Triup, Inc.; Irving (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Triup, Inc. in Irving, Texas is seeking a bilingual Inside Sales Representative to support day-to-day sales operations by coordinating customer orders, maintaining relationships, and ensuring accurate order processing.

The role requires strong English and Japanese communication, detail orientation, and collaboration across purchasing, logistics, and accounting. You will enter data into the ERP system, review EDI transactions, monitor orders, and help with month-end close activities related to

Qualifications

• Proven customer service or sales support experience preferred.
• Bilingual in English and Japanese (spoken and written).
• Associate degree or two years of college coursework or equivalent experience.

Responsibilities

• Provide professional customer service via phone and email.
• Process orders, quotations, sales orders, and invoices accurately and timely.
• Coordinate with customers, vendors, and internal departments on order status and inquiries.
• Enter and maintain data in the ERP system.
• Review EDI transactions and take follow-up actions.
• Monitor orders and keep backlogs updated.
• Prepare sales, shipping, inventory, and other operational reports.
• Support month-end close activities related to sales operations.
• Review invoices for accuracy and completeness.
• Collaborate with purchasing, logistics, and accounting for smooth operations.
• Assist with general administrative duties and special projects.

Skills

Customer service

Communication

Organization

Attention to detail

Numbers

Problem solving

Education

Associate degree or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

ERP systems

EDI processing

Job description

Summary

A well-established international manufacturing and trading company is seeking a bilingual Inside Sales Representative to join its team in Irving, Texas. This position plays a key role in supporting day-to-day sales operations by coordinating customer orders, maintaining strong relationships with customers and suppliers, and ensuring accurate order processing. The ideal candidate is detail-oriented, organized, and enjoys working in a collaborative, fast-paced environment while providing excellent customer service to both internal and external stakeholders.

Responsibilities

• Provide professional customer service by responding to customer inquiries via phone and email.
• Process customer orders, quotations, sales orders, and invoices accurately and in a timely manner.
• Coordinate with customers, vendors, and internal departments regarding order status, deliveries, and product-related inquiries.
• Enter and maintain accurate information in the company\'s ERP/operating system.
• Review Electronic Data Interchange (EDI) transactions and take appropriate follow-up actions.
• Monitor customer purchase orders and ensure open orders and backlogs are properly maintained.
• Prepare and maintain sales, shipping, inventory, and other operational reports.
• Support month-end closing activities related to sales operations.
• Review sales documentation and invoices for accuracy and completeness.
• Work closely with purchasing, logistics, accounting, and other internal departments to ensure smooth business operations.
• Assist with general administrative duties and other projects as assigned.

Qualifications

• Valid authorization to work in the United States without current or future visa sponsorship.
• Business-level proficiency in both Japanese and English (spoken and written).
• Associate degree, completion of at least two years of college coursework, or an equivalent combination of education and related work experience.
• Previous customer service, sales support, administrative, or inside sales experience is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills with strong attention to detail.
• Comfortable working with numbers and performing basic mathematical calculations.
• Logical problem-solving and analytical abilities.
• Ability to prepare business documents, reports, and correspondence.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Experience with ERP systems or EDI processing is a plus.
• Ability to manage multiple priorities in a fast-paced business environment.