Inside Sales Representative

TOPREGAL US Corp; Texas; On-site; USD 42,000 - 60,000; Full time

Job summary

TOPREGAL U.S. is seeking a customer-focused Inside Sales Representative to help businesses select warehouse equipment and material handling solutions.

This position manages inbound inquiries, prepares quotations, follows up on sales opportunities, and coordinates orders from initial inquiry through fulfillment. You will respond promptly to inquiries by phone, email, and the sales hotline; understand customer needs and recommend products; maintain ERP records; and collaborate with warehouse,

Qualifications

• Minimum 1 year in inside sales, sales support, or customer service.
• Strong written and verbal English communication.
• Ability to understand customer needs and explain product information clearly.
• Excellent organization, attention to detail, and follow-through.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Ability to manage multiple inquiries and maintain accurate records.
• Team player with proactive customer service approach.

Responsibilities

• Respond promptly to sales inquiries by phone, email, and hotline.
• Assess customer needs and recommend products per specs.
• Prepare quotations and pursue orders through fulfillment.
• Communicate pricing, availability, shipping, and order status.
• Maintain customer data and orders in the ERP/CRM systems.
• Coordinate with warehouse, logistics, accounting, and tech teams.
• Handle customer questions and escalate issues as needed.
• Identify opportunities to upsell relevant products.

Skills

Inside sales experience

Customer service

Verbal & written English

CRM/ERP familiarity

Organization & follow-through

Tools

ERP software

CRM software

Job description

Job type: Full-time, on-site

Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m. Central Time

Hours: 40 working hours per week, with a one-hour lunch break each workday

About TOPREGAL

TOPREGAL U.S. is an e-commerce supplier of warehouse equipment and material handling solutions, serving businesses from our Houston facility. Our products help customers equip and organize their operations, from racking and workbenches to electric forklifts, pallet jacks, and stackers.

About the Role

TOPREGAL U.S. is seeking a customer-focused Inside Sales Representative to help businesses select warehouse equipment and material handling solutions. This position manages inbound inquiries, prepares quotations, follows up on sales opportunities, and coordinates orders from initial inquiry through fulfillment.

What You Will Do

• Respond promptly and professionally to sales inquiries received by phone, email, and the sales hotline.
• Understand customer needs and recommend products based on published specifications and application requirements.
• Prepare accurate quotations and follow up to answer questions and secure orders.
• Communicate pricing, product availability, shipping information, and order status accurately.
• Maintain customer information, quotations, sales activities, and orders in the company ERP system.
• Coordinate with warehouse, logistics, accounting, and technical teams to support timely fulfillment.
• Manage customer questions and helpdesk tickets, escalating technical or service issues when appropriate.
• Develop product knowledge and identify additional products relevant to customer needs.
• Support sales management with assigned projects and recommend sales and service process improvements.

Position Requirements

Required Qualifications

• At least one year of experience in inside sales, sales support, or customer service.
• Clear, professional written and verbal communication skills in English.
• Ability to understand customer needs and explain product information accurately.
• Strong organization, attention to detail, and consistent follow-through.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Ability to manage multiple inquiries, prioritize follow-ups, and maintain accurate records.
• A proactive, dependable approach to customer service and teamwork.
• Willingness to learn technical product information and new systems.

Preferred Qualifications

• Experience preparing quotations, processing orders, or using ERP or CRM software.
• Experience serving business customers in warehousing, manufacturing, logistics, or industrial equipment.

Physical Requirements and Work Environment

• Perform computer, telephone, and administrative work throughout the workday.
• Move between office and warehouse areas as duties require and follow facility safety procedures.
• Perform the essential functions of the position with or without reasonable accommodation.

Compensation and Benefits

Compensation, benefits, and reporting relationships will be determined based on the position and its responsibilities. Following the interview process, these details will be outlined in a written offer letter for the selected candidate.

Full-Time/Part-Time Full-Time

Shift Days

About the Organization TOPREGAL is a family-run company operating throughout North America and Europe. Our many years of experience as an e-commerce specialist for warehouse and office supplies, as well as our customer-oriented approach, make us a reliable partner for all your warehouse and office furnishing needs. More than 100,000 corporate customers already trust our products and our unbeatable price-performance ratio.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We offer you the chance for an exciting career in a very growth-oriented company with start-up character. Unlimited opportunities to design your workplace in an interesting working environment and to participate in the development and optimization of internal processes. You will receive an attractive salary, opportunities for constant development and long-term prospects.

Become part of a dynamically growing company with flat hierarchies and a motivated team.

This position is currently accepting applications.