Inside Sales Representative

Samuel Packaging Systems Group; Baton Rouge (LA); On-site; USD 42,000 - 68,000; Full time

Job summary

Samuel Packaging Systems Group in Baton Rouge, LA is seeking an Inside Sales Representative to manage customer accounts, monitor inventory, quote promptly, and drive new business.

The role requires strong communication, teamwork, and the ability to coordinate with Credit, Production, Operations, Shipping and Purchasing to maintain margins and timely deliveries.

Qualifications

• College degree in Industrial Distribution, Business, or related field.
• Experience in customer service or direct sales with customers.
• Attention to order accuracy and processing requirements.

Responsibilities

• Monitor inventory and discuss upcoming requirements with accounts.
• Prioritize prompt turnaround of quotes.
• Seek new business from current and potential customers.
• Maintain day-to-day relationships with customer contacts.
• Write orders promptly with accurate specifications and processing details.
• Track orders and ensure on-time delivery.
• Inform customers of delays and minimize service breakdown impacts.
• Advocate for customers with Credit, Production, Operations, Shipping and Purchasing.
• Follow up on open quotes within 30 days.
• Maintain gross margin performance across accounts.
• Consider all cost factors when developing quotes to protect margins.
• Review profit performance and identify improvements.
• Manage inventory position and account performance.
• Ensure Special Purchase Requisitions are placed to meet customer needs.
• Review stock and on-order levels to prevent excess.
• Other related duties as assigned.

Skills

Time management

Teamwork

Communication skills

Customer interaction

Self-motivation

Education

Degree in Industrial Distribution or Business

Tools

Excel

AS400

Microsoft Outlook

Word

Job description

RESPONSIBILITIES:

• Monitor inventory and discuss upcoming requirements with any contract or hold and release programs with current or new accounts developed.
• Make the prompt turnaround of quotes a priority.
• Actively seek new business from current customers as well as potential new customers.
• Establish and maintain good day-to-day working relationships with customer contacts.
• Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.).
• Monitor the status of customers’ orders and intervene as required to ensure on-time delivery.
• Contact customers to inform them as soon as it is determined that their order will be late or incomplete and work with them to minimize the consequences of the service breakdown.
• Be an advocate for the customer in dealings with various departments such as Credit, Production, Operations, Shipping and Purchasing.
• Follow up on and disposition all open quotes within a 30-day time frame.
• Maintain the appropriate gross margin performance expected in all accounts
• Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins (e.g. shipping costs, handling costs etc.)
• Review the profit performance of accounts on a regular basis and look for ways to improve. (e.g. material utilization, processing set-ups, freight, etc.)
• Takes personal accountability for the inventory position and performance of accounts.
• Ensure Special Purchase Requisitions are placed as required to meet customer needs with consideration to customer usage patterns and economic order quantities.
• Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.
• Other related duties as assigned.

ROLE REQUIREMENTS:

• College Degree in Industrial Distribution, Business or related field or previous experience in customer service or sales roles working directly with customers.
• Experience in metals is a plus.
• Effective time management skills, ability to prioritize, able to work as a member of a team.
• Strong written and oral communication skills
• Previous interaction and experience with customers
• Drive, determination and ability to work both independently with little direction and as part of a team.

EQUIPMENT KNOWLEDGE:

• Familiarity with Computers, and software such as, (Excel, Word, AS400, Microsoft Outlook, phones, company documentation) etc.

PHYSICAL DEMANDS:

• The role is primarily office-based and does not entail significant physical demands beyond typical office activities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

• The work environment is predominantly indoors, within an office setting. The Inside Sales Representative collaborates with colleagues from various departments and customers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
E-Verify Employer