Inside Sales Representative

Woodard Cleaning and Restoration, Inc.; St. Louis (MO); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

High-impact role

People-first culture

Growth opportunities

Collaborative team

80 years of trust

Job summary

Woodard Cleaning and Restoration, Inc. is seeking an Inside Sales Representative to guide customers from the first call through scheduling. You’ll handle a steady flow of inbound calls while also generating new business, turning inquiries into booked jobs.

In a fast-paced, family-owned environment, you’ll identify upsell opportunities, schedule work to fit both customer and team needs, and maintain accurate notes to ensure no detail is missed while delivering excellent customer experiences.

Qualifications

• 2+ years in retail, direct sales, or customer-facing sales.
• Confidence on the phone and ability to guide conversation toward a clear next step.
• Strong follow-through and attention to detail.

Responsibilities

• Turn inbound inquiries into booked jobs
• Reach out to generate new opportunities
• Identify upsell and recurring service opportunities
• Schedule work in a way that makes sense for both the customer and the team
• Keep clean, accurate notes so that nothing gets missed

Skills

Phone sales

Customer engagement

Follow-through

Organized

Attention to detail

Job description

Schedule: Monday - Friday | 8:00am - 5:00pm | 1 Saturday per month | On-call rotation

Do you like winning business and taking care of people at the same time? Do you naturally look for the close, but also know how to build trust on the phone? Some people lean one way or the other. The people who succeed here do both.

The Inside Sales Representative role at Woodard is oftentimes one of the first voices our customers hear. In this role, you'll guide customers from that first call through getting work scheduled. You'll handle a steady flow of inbound calls while also reaching out to generate new business. It's a fast-moving environment where every conversation matters. Some calls are quick, others take more time, but the goal is always the same: understand what the customer needs, move things forward, and follow through.

What You'll Do:

• Turn inbound inquiries into booked jobs
• Reach out to generate new opportunities
• Identify upsell and recurring service opportunities
• Schedule work in a way that makes sense for both the customer and the team
• Keep clean, accurate notes so that nothing gets missed

You'll Succeed if You:

• Enjoy being on the phone and are comfortable leading conversations
• Like to win - but not at the expense of the customer experience
• Stay organized and follow up without being reminded
• Can move quickly without losing attention to detail
• Stay steady and focused when things get busy

What You'll Need:

• 2+ years of retail, direct sales, or customer-facing sales experience
• Confidence on the phone and the ability to guide a conversation toward a clear next step
• Strong follow-through and attention to detail

Why Work at Woodard?

• High-impact role supporting business growth
• Family-owned company with a people-first culture
• Opportunities for growth and advancement
• Collaborative and team-oriented environment
• Built on 80 years of trust and service

Woodard is an equal opportunity employer that prohibits discrimination based on any protected characteristic as outlined by federal, state, or local laws. We make employment decisions based on qualifications, merit, and business needs at the time.