Inside Sales Rep

Würth Group; Norfolk (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) with Company Matching Program

Paid Time Off and Holidays

Job summary

Würth Wood Group is seeking an Inside Sales Representative for our Norfolk, VA branch. The role focuses on maintaining and growing relationships with existing accounts while assisting the outside sales team and handling walk-in customers.

The ideal candidate has 2–4 years of Inside Sales experience, strong communication skills, and a customer-focused mindset. This is an onsite position with standard business hours and a commission-based compensation structure.

Qualifications

• 2-4 years of Inside Sales experience preferred.
• Industry knowledge in woodworking/building materials is a plus but not required.
• Strong communication skills with the ability to handle high-volume customer interaction.
• Proven ability to manage relationships and provide solutions in a fast-paced environment.
• Team-oriented, dependable, and customer-focused.

Responsibilities

• Manage an established range of approximately 1,000 active customer accounts (millwork fabricators, industrial woodworking companies, and high-end cabinetmakers).
• Approximately 80% emphasis on farming existing business and driving new sales within current accounts and 20% new customers.
• Staff the sales counter and serve as the first point of contact for walk-in customers.
• Handle inbound calls, emails, and texts while supporting Outside Sales Representatives.
• Collaborate with the branch team to provide product knowledge, service solutions, and order fulfillment.
• Deliver outstanding customer service that reflects Würth Wood Group's reputation as the distributor who "works hard for us."

Skills

Inside sales experience

Communication skills

Customer service

Relationship management

Teamwork

Job description

Location:

3307 Chesapeake Blvd, Norfolk, VA 23513

About Us:

Wurth Wood Group: It all started in 1983 in Charlotte, North Carolina as a clear vision for serving custom cabinet builders, commercial fixture and millwork companies. With well-defined goals, hard work and honest, dependable service, Charlotte Hardwood Center began to grow. Adding 12 more locations in 7 states over the next 25 years, the company, under the umbrella name The Hardwood Group, became the premier lumber and woodworking distributor in the Southeast.

In 1999, The Wurth Group of Kuenzelsau, Germany purchased The Hardwood Group, giving their customers access to an even wider variety of services, cost efficiencies and new products such as the Wurth line of products that are recognized throughout the world as innovative and of the highest quality.

In the summer of 2006, The Hardwood Group formally changed the name of all its branches to Wurth Wood Group. Known by their customers as the distributor who "works hard for us," Wurth Wood Group is passionate about their customers and focused on making them more successful. Not only do Wurth Wood Group customers get to take advantage of a well-trained, knowledgeable sales team, efficient operations and the broadest product range in the industry, additional support comes from Finishing Specialists, Wurth Product Specialists, Architectural Products Specialists, "Green" Building Products Specialists, and other highly trained personnel that are readily available for on-site training and consultation.

From lumber and plywood, to surfacing products, tools, finishes, and specialty hardware, Wurth Wood Group continues to lead the way in offering custom cabinet shops, furniture, store fixture, millwork, and casework manufacturers the highest quality materials, brands and product range available.

Vision:

In our trading territories, Wurth Wood Group will become the most recognized and successful distributor of products serving the cabinet and woodworking industry. People will prefer to do business with us because we have earned their trust as their single source of supply.
Innovative, high-quality products with a record of proven performance.
Consistent, reliable deliveries and order fulfillment.
Continuous operations efficiencies and improvements.
Competitive, yet profitable pricing.

Mission:

We are passionate about our customers and work hard on their behalf. People are considered the most important component of our organization. We take the lead in offering quality products and outstanding service. We are a team and everyone works hard to do their part for a shared success.

We are seeking a motivated Inside Sales Representative to join our Norfolk, VA branch. This role is critical to supporting our customer base and outside sales team. The ISR will be responsible for maintaining and growing relationships with existing accounts while providing excellent service to walk-in and inbound customers.

Key Responsibilities:

Manage and assist with an established range of approximately 1,000 active customer accounts (millwork fabricators, industrial woodworking companies, and high-end cabinetmakers).

Approximately 80% emphasis on farming existing business and driving new sales within current accounts and 20% new customers.

Staff the sales counter and serve as the first point of contact for walk-in customers.

Handle inbound calls, emails, and texts while supporting Outside Sales Representatives.

Collaborate with the branch team to provide product knowledge, service solutions, and order fulfillment.

Deliver outstanding customer service that reflects Wurth Wood Group's reputation as the distributor who "works hard for us."

Schedule:

Onsite role only - this position is not remote or hybrid.
Work Hours: Monday - Friday, 8:00 AM - 5:00 PM.

Why is this role open?

This position is open due to the recent promotion of current Inside Sales Associate.

Compensation:

This is a performance-based and commission-driven role.
Gross Annual Pretax Estimated Total Compensation: $55k to $65k.
Base Compensation is $19.50/HR with the rest of the estimated earnings in the form of monthly commissions.
Actual gross pretax compensation will vary based on individual performance, experience, and other factors.

Requirements:

2-4 years of Inside Sales experience preferred.

Industry knowledge in woodworking/building materials is a plus but not required.

Strong communication skills with the ability to handle high-volume customer interaction.

Proven ability to manage relationships and provide solutions in a fast-paced environment.

Team-oriented, dependable, and customer-focused.

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) with Company Matching Program
• Paid Time Off and Holidays
• And much more

Why Join Wurth Wood Group?

Be part of a company with over 40 years of history and a reputation for dependable service.
Work with a collaborative and knowledgeable team in a stable, growing organization.
Opportunity to build a career path in Inside or Outside Sales.

EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.