Showroom and Sales Support Specialist

Woodland Windows & Doors, Inc.; Roselle, Northern (IL, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Woodland Windows & Doors, Inc. seeks a friendly Showroom & Sales Support Specialist to welcome customers, coordinate appointments, and assist the sales team from the Roselle showroom. This full-time role requires strong people skills, attention to detail, and comfort handling payments.

You will work primarily in Roselle with flexibility to cover the Oakbrook Terrace showroom and Saturdays are required as part of the weekly schedule.

Qualifications

• At least 2 years in customer-facing roles.
• Bilingual Spanish required.
• Friendly, professional, confident demeanor.
• Strong attention to detail and organizational skills.
• Ability to manage multiple schedules and priorities.
• Comfort handling customer payments and deposits.
• Experience with CRM and scheduling systems.
• Willingness to work Saturdays.

Responsibilities

• Greet showroom visitors and answer calls.
• Coordinate appointments and manage schedules.
• Demonstrate product features.
• Maintain accurate customer information and deposits.
• Process deposits and payments.
• Support sales team and CRM data entry.
• Maintain showroom presentation.
• Assist with lead follow-up and scheduling.

Skills

Bilingual Spanish

Customer service

Communication skills

Organization

Scheduling

MarketSharp

Cash handling

Microsoft Office

Teamwork

Education

High School

Tools

MarketSharp

Job description

Job Details Job Location: Roselle, IL 60172 Position Type: Full Time Education Level: High School Salary Range: $18.00 - $24.00 Hourly Travel Percentage: Moderate Travel (25-50%) Job Shift: Day Job Category: Admin - Clerical - Office

Help Create an Exceptional Customer Experience at Woodland

• Primary Location: Roselle, IL
• Flexibility to Work in Oakbrook Terrace, IL Required
• Saturday Availability Required

At Woodland Windows & Doors, a great customer experience starts with the very first interaction. We are looking for a friendly, organized, and dependable full-time Showroom & Sales Support Specialist to help customers feel welcomed, informed, and well cared for from the moment they contact us or walk through our doors.

In this role, you will be one of the first people our customers meet and an important support person for our sales team. From the showroom desk, you will greet visitors, answer calls, coordinate appointments, manage sales representatives’ schedules, demonstrate window and door products, follow up with leads, maintain accurate customer information, and process customer deposits.

This position is based primarily in our Roselle showroom, with flexibility required to work at our Oakbrook Terrace showroom when coverage is needed.

ScheduleFull-Time | 40 Hours per Week

Monday - Friday 8:00 AM - 5:00 PM
Saturdays 9:30 AM – 3:30 PM, with one scheduled weekday off

Why Join Woodland?

This is a great opportunity for someone who enjoys helping people, staying organized, and being the person others can count on to keep things moving. You will have the opportunity to build relationships with customers, learn about high-quality window and door products, support an important part of the sales process, and gain valuable experience in customer service, scheduling, lead management, payment processing, and CRM systems. Most importantly, your work will directly influence how responsive, organized, and welcoming the Woodland experience feels to our customers.

At Woodland, Integrity, Faith, Quality, Teamwork, Humility, Innovation, Respect, and Diligence guide how we work, how we treat one another, and how we care for our customers. We are looking for someone who shares those values, takes pride in getting the details right, and wants to be a dependable part of the Woodland team.

What You’ll Do

• Welcome showroom visitors and create a warm, professional first impression
• Answer incoming calls and assist customers or connect them with the appropriate team member
• Manage sales representatives’ schedules and coordinate, update, and confirm customer appointments
• Ask thoughtful questions to understand customers’ projects and gather important details for the sales team
• Assist customers with general showroom and product questions
• Demonstrate how window and door products operate and explain basic features
• Enter and maintain accurate customer, appointment, and lead information in MarketSharp
• Follow up with leads from showroom visits, phone calls, website inquiries, and other sources
• Route leads and customer information to the appropriate sales representative
• Accept and accurately process customer credit card deposits
• Support customers and the sales team with scheduling, communication, and administrative needs
• Keep brochures, samples, displays, and customer materials organized, stocked, and professionally presented
• Help maintain a clean, organized, and customer-ready showroom
• Communicate customer questions or concerns to the appropriate team member
• Look for opportunities to improve the showroom and customer experience

Qualifications

• At least 2 years of experience in customer service, retail, showroom, sales support, scheduling, receptionist, or another customer-facing role
• Bilingual (Spanish) communication skills required
• Friendly, professional, confident, and enthusiastic approach with customers
• Strong verbal communication and interpersonal skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple schedules, appointments, and priorities while maintaining accuracy
• Strong basic math skills and comfort handling customer payments and credit card deposits accurately
• Strong computer skills, including Microsoft Office
• Experience scheduling appointments and maintaining accurate customer information
• Comfort learning and using MarketSharp or a similar CRM and scheduling system
• Comfort making outbound follow-up calls to prospective customers
• Confidence speaking with customers and demonstrating basic product features
• Ability to ask good questions, gather information, and determine the appropriate next step
• Dependability and availability to work Saturdays as part of the regular workweek
• Reliable transportation and flexibility to work at both our Roselle and Oakbrook Terrace locations as needed
• Ability to work independently while also supporting a team
• Willingness to learn Woodland’s window and door products
• Window, door, home improvement, construction, or building-product experience is a plus, but not required — we’ll train the right person

Join the Woodland Team

This role is ideal for someone who enjoys creating a welcoming environment, supporting a busy team, and helping customers take the next step with confidence.