Inside Sales Representative

Lansing Building Products LLC; Southborough (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Lansing Building Products LLC is hiring an Inside Sales Representative to serve showroom customers and handle inquiries. You will process orders, prepare quotes, and develop product knowledge to deliver exceptional service.

You will use our inventory system to fulfill orders and may assist in warehouse duties as needed, with a focus on teamwork and customer satisfaction.

Qualifications

• Prior sales experience preferred but not required.
• High integrity and commitment to customer service.
• Interest in sales/retail with customer focus.
• Ability to work in a team and independently with customers.
• Basic computer skills and keyboard proficiency.
• Willingness to adapt and take on new challenges.
• Knowledge of building principles or products is a plus.
• Ability to lift and carry boxes up to 70 pounds.
• Strong communication and interpersonal skills.
• Bilingual Spanish proficiency is a plus.

Responsibilities

• Be the primary point of contact for customers visiting the showroom.
• Handle inbound and outbound calls and process orders.
• Prepare quotes for windows and exterior building products based on plans.
• Develop product knowledge to provide excellent service.
• Fill customer orders using the inventory system and maintain accuracy.
• Assist in the warehouse, including loading/unloading materials.

Skills

Communication skills

Customer service

Team collaboration

Interpersonal skills

Computer skills

Spanish language

Physical lifting

Job description

A Day in the Life at Lansing: Inside Sales Representative

Inside Sales Responsibilities:

• Embody our mission statement, centered on our values of respect, service, and excellence
• Act as the primary point of contact for customers visiting the showroom
• Handle inbound and outbound calls, answering customer inquiries and processing orders
• Prepare quotes for windows and other exterior building products based on architect plans
• Provide exceptional service to all customers by developing a thorough knowledge of Lansing's products and services
• Use our nationally-linked inventory management system to fill customer orders and maintain inventory control
• Be willing to assist in the warehouse, including loading and unloading materials as needed

Inside Sales Qualifications:

• Prior sales experience preferred, but not required
• High level of integrity and commitment to customer service
• Strong interest in sales and/or retail, as evidenced by previous job experience or education
• Ability to work effectively in a team and independently with customers
• Computer skills, including use of a keyboard and monitor
• Goal-oriented with a willingness to take on new challenges
• Knowledge of building principles and products is a plus
• Ability to lift and carry boxes of building materials weighing up to 70 pounds
• Strong communication and interpersonal skills
• Bilingual / Spanish proficiency a plus

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