Customer Service Rep

Corexpartners; Jurupa Valley (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Corexpartners in Jurupa Valley, CA is looking for an Order Processor to manage customer orders and ensure accurate shipping documentation.

The role emphasizes maintaining strong relationships with customers and brokers, verifying inventory, and coordinating with the warehouse and office on invoicing and credit changes.

A high school diploma is required; this is a full-time, on-site position with standard business hours.

Qualifications

• Ability to process orders accurately and timely.
• Strong attention to detail and data entry skills.
• Professional communication with customers and brokers.
• Ability to follow company policies, procedures and safety guidelines.
• Willingness to pursue personal development in relevant skills.

Responsibilities

• Process and input all customer orders.
• Verifies that on-hand inventory is sufficient to cover shipping orders.
• Generates all related paperwork and necessary information required for customer work orders.
• Maintains an excellent working relationship with customers and brokers by responding to inquiries concerning invoices, shipments, and inventory counts.
• Reports customer feedback to management.
• Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Oversees all paperwork associated with shipping and receiving functions and maintains the corresponding files, and maintains procedures for all accounts.
• Answers phone calls and operates office equipment for duties, correspond with customers.
• Schedules inbound and outbound freight to comply with warehouse operations and capacity.
• Checks drivers in and out, prepares paperwork for the dock to receive or load trucks, distributes documentation.
• Ensures the accuracy of all shipping and receiving documents, and gathers and maintains all data and records relative to shipping and receiving activities.

Skills

Order processing

Inventory verification

Customer relations

Data entry

Office equipment

Punctual attendance

Safety procedures

Policy compliance

Personal development

Education

High school diploma or equivalent

Job description

Duties/Responsibilities:

• Processes and inputs all customer orders


• Verifies that on‑hand inventory is sufficient to cover shipping orders


• Generates all related paperwork and necessary information required for customer work orders


• Maintains an excellent working relationship with customers and brokers by responding to all inquiries and complaints concerning invoices, shipments, and inventory counts in a courteous and efficient manner


• Reports customer feedback to management


• Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.


• Oversees all paperwork associated with shipping and receiving functions and maintains the corresponding files, and maintains current and accurate procedures for all accounts


• Answers phone calls and operates various types of office equipment necessary to perform duties, effectively corresponding with customers as required.


• Schedules inbound and outbound freight to comply with warehouse operations and capacity


• Checks drivers in and out, and prepares paperwork for the dock to receive or load out trucks, distributing documentation to appropriate parties


• Ensures the accuracy of all shipping and receiving documents, and gathers and maintains all data and records relative to shipping and receiving activities

Qualifications:

Required Skills/Abilities:

• Able to utilizes common office equipment, computers, printers and adding machines.


• Able to receive written and verbal orders and carry them out effectively


• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.


• Follow company policies, procedures and guidelines, employ safe work practices.


• Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Education and Experience:

• High school diploma or equivalent.

Physical Requirements:

Guideline Strengths

No heavy lifting – Exertion of up to 10 lbs. of force occasionally may be required

Motion Parameters

Medium - Sitting for extended periods is common. Manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines.

Work Environment

Medium – The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer.

Vision and Hearing

Medium – Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.