Inside Sales Representative

Casella Waste Systems, Inc; Scarborough (ME); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K

Employee Discounts

Job summary

Casella Waste Systems, Inc. is seeking an Inside Sales Representative to drive revenue through proactive acquisition, retention, and service excellence.

You will engage with prospects and existing customers by phone and email to understand needs, present solutions, and close deals. You will manage contracts, upsell opportunities, and maintain accurate CRM records while collaborating with marketing and field teams.

Qualifications

• Experience in inside sales, customer service, or account management.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.

Responsibilities

• Builds relationships with assigned accounts to ensure satisfaction and retention.
• Manages contracts and profitability, monitoring activity and addressing churn.
• Identifies upsell, cross-sell, and new business opportunities.
• Conducts calls and prepares quotes, proposals, and contracts.
• Collaborates with marketing and sales to support campaigns and growth.
• Responds to inquiries, resolves complaints professionally, provides service info.
• Maintains CRM records and tracks interactions, pipeline, and metrics.
• Participates in training and contributes to process improvements.

Skills

Inside sales

Customer service

Account management

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics 365

Job description

Position Summary

The Inside Sales Representative is responsible for driving revenue growth through proactive customer acquisition, retention, and service excellence. This role involves engaging with prospects and existing customers via phone and email to understand their needs, provides solutions, and ensures a high level of customer satisfaction.

Pay range starts at $25 per hour plus commission

Key Responsibilities

• Builds and nurtures strong relationships with assigned accounts to ensure customer satisfaction, loyalty, and long-term retention.
• Manages contracts and account profitability, proactively monitoring activity and addressing issues to prevent churn.
• Identifies and pursues upsell, cross-sell, and new business opportunities through inbound/outbound outreach and lead conversion efforts.
• Conducts sales calls and prepares quotes, proposals, and contracts, supporting the full sales cycle from prospecting to close.
• Collaborates with marketing and sales teams to support campaigns, generate interest, and align strategies for growth.
• Responds promptly to customer inquiries, resolving complaints professionally and providing accurate service information.
• Coordinates with internal departments to ensure seamless service delivery and alignment with customer expectations.
• Maintains detailed CRM records, tracking customer interactions, sales activities, pipeline progress, and performance metrics.
• Contributes to process improvements, recommending enhancements to tools, workflows, and customer experience strategies.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The ideal candidate will have proven experience in inside sales, customer service, or account management, supported by a strong educational background. They must be legally eligible to work in the United States and possess a high level of professionalism and customer focus. Experience in B2B sales or a related industry is preferred, along with the ability to work both independently and collaboratively within a team environment.

Candidates should demonstrate strong communication and interpersonal skills, as well as the ability to manage multiple tasks and prioritize effectively in a fast-paced setting. Proficiency with CRM systems such as Salesforce or Microsoft Dynamics 365, along with the Microsoft Office Suite, is essential for success in this role. The position requires individuals who are detail-oriented, organized, and capable of building and maintaining strong client relationships.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.