Inside Sales Representative

WestRock Company; Richmond (VA); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Inside Sales Representative to drive growth in the small to medium business segment. This role offers the opportunity to develop new business and manage customer accounts, with a clear path to transition into an Outside Sales role. You will engage with clients remotely, utilizing your strong communication and negotiation skills to build relationships and create tailored solutions. Join a company committed to sustainability and excellence, where your contributions will directly impact customer satisfaction and business success.

Benefits

Comprehensive training

Attractive salary

Company provided laptop

Flexible work environment

Qualifications

• 3+ years of B2B inside sales experience preferred.
• Experience in fiber-based packaging industry is a plus.

Responsibilities

• Develop new business and manage customer accounts.
• Engage with customers through remote communication.

Skills

B2B Inside Sales

Negotiation Skills

Customer Relationship Management

Communication Skills

Problem Solving

Time Management

Listening Skills

Education

Bachelor's Degree

Tools

Salesforce.com

Microsoft Office

Job description

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General Information

Job ID: ATR45601

Posting Job Title: Inside Sales Representative

Locations: CT WFH Connecticut, MA WFH Massachusetts, MO WFH Missouri, NH WFH New Hampshire, VA Richmond Container

Employment Type: Full Time

Date Posted: 17-Apr-2025

Relocation Support: No

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

The Opportunity

The Inside Sales Representative (ISR) will be responsible for developing new business and managing and growing assigned customer accounts primarily within the small to medium business segment. The ISR will work to gain success within inside Sales to secure an area Outside Sales role within 12-14 months. The ISR will work with corporate and plant management and staff to coordinate orders, secure orders for new business, and to resolve any account issues. Additionally, the ISR will work with inside sales management and plant management to expand the customer base by engaging with new potential customers and previous WestRock customers with the goal of gaining or winning back business.

The ISR will be expected to develop a deep rapport with customers with the goal of understanding their business, and the challenges they face, and forming relationships with the people within their organization who make or influence buying decisions. Activity will be centered on remote communication including teleconference, phone, and email communication. The ISR will follow WestRock’s Sales Excellence methodology to gauge interest, identify areas of business growth opportunity, and close new business.

How You Will Impact WestRock

• ISRs will be dedicated to improving WestRock customer experience while also driving value by creating both cross-selling up-selling, and new business opportunities.
• Stay up to date and well versed in the Paper and Packaging industry, WestRock products, manufacturing challenges and retail trends by category segments
• Maintain a working knowledge of WestRock Enterprise solutions and continue learning by studying new products and participating in educational opportunities
• Understand the business pressures affecting our customers and the relevant value of WestRock’s solutions as well as an understanding of competitor information and trends by region to create SWOT analysis and competitive selling strategies
• Research new and current customer accounts and identify key players to engage through outbound calls and digital tools.
• Conduct complex issue resolution for customers (involving communication with both customer and appropriate WestRock colleagues). Some examples include pricing, delivery, quality, warehousing, logistics, new product design, and margin improvement.
• Maintain and improve quality results by following established processes and methodologies.
• Collaborate with Business Unit and Plant sales teams to maintain relationships and coordinate potential overlapping business responsibilities.
• Strive to achieve individual and team established metrics and goals.
• Meet targets for volume and margin with sales including cross-selling and up-selling.
• Achieve department and organization goals by accepting ownership for completing new and different requests; exploring opportunities to add value.
• Generate ideas and pro-actively work with Inside Sales Manager/Director and regional area plants to ensure positive customer experiences.
• Drive cross-sell and up-sell opportunities by establishing rapport and understanding customers’ unique challenges.
• Cultivate consultative interactions with customers.
• Efficiently manage customer interactions across WestRock divisions.
• Create and deliver on margin improvement plans for customers.
• Coach junior team members.

What You Need To Succeed

• Minimum of 3 years of B2B inside sales or related experience strongly preferred
• Experience in fiber-based packaging industry is strongly preferred
• Bachelor’s degree or equivalent combination of education and experience is required
• Ability to manage full book of assigned accounts, spanning multiple business units
• Ability to develop and qualify new opportunities, present solutions, overcome objections, negotiate, and close business over the phone & videoconference
• Consistent track record and top performer among ISR team
• Flexible and resilient problem solver
• Salesforce.com or similar CRM software
• Microsoft Office applications, social media platforms
• Requires a home office or workspace, free of disruptions; company provided laptop and phone
• Excellent phone presence, verbal, and written communication skills
• Comfortable making dozens of calls per day
• Strong listening and presentation skills
• Ability to prioritize, and manage time effectively
• Strong negotiation skills and ability to close opportunities with customer
• Team player; works exceptionally well with others
• Adapts well to a matrix organization

What We Offer

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.