Inside Sales Coordinator I

UFP Industries, Inc; Hampton (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Health savings account

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program

Educational reimbursement

Wellness programs

Other supplemental benefits

Job summary

UFP Industries, Inc. seeks an Inside Sales Coordinator I to develop new prospects and support existing customers primarily by phone, aiming to increase sales.

You will maintain frequent communication with customers and account managers and troubleshoot issues under supervision. The role includes soliciting orders, qualifying leads, coordinating with product managers, and attending shows or trainings as needed, based in our Virginia operations.

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in customer service preferred.
• Proficiency with computer and business software, including Excel, Word, Outlook.

Responsibilities

• Maintain frequent communication with customers to ensure satisfaction.
• Handle basic issues and refer complex problems to higher-level staff.
• Solicit sales orders from existing customers via phone.
• Develop new customers through phone and internet marketing.
• Assist leads in gauging interest, timeframes, and needs.

Skills

Customer service

Phone communication

Microsoft Office

Education

High school diploma

Tools

MS Office

Job description

Job Summary

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Can office out of any Prowood Plant.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Solicits sales orders from existing customers via phone
• Develops new customers via "pull" through marketing Phone-Internet
• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels
• Executes market penetration strategy utilizing web-based sales leads
• Communicates sample needs for customers/dealers/contractors with the plant
• Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates
• Helps drive new product sales by communicating unknown products to customers
• Works with account managers to comply with customer request and to solve customer problems
• Maintains positive relationships with distributors
• Works with Product Managers to enhance sales programs
• Attends shows and product introductions when necessary
• Attends various product trainings, as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• Minimum 0-2 years of experience, preferably in customer service
• Possesses beginning to working knowledge of subject matter.
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)

Hourly Pay Range: $35,000-$55,000 annually dependent on experience*

Bonus/Incentive Pay (appropriate item below would be inserted based on the job):

Benefits currently offered to our employees:

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.