Inside Sales Representative

Keystone Automotive Operations, Inc.; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Benefits

Wellness Benefits

Financial Security

PTO & Holidays

Education Support

Employee Referral Bonus

Employee Discounts

Professional Growth

Inclusive Culture

Job summary

Keystone Automotive Operations, Inc. in Portland, OR is seeking an Inside Sales Representative to build relationships with existing customers, identify opportunities, and provide expert guidance on parts and services.

The role emphasizes customer satisfaction, teamwork, and proactive outreach in a fast-paced environment, with a focus on accuracy and professional communication. This is a full-time, on-site position at our Portland location.

Qualifications

• 1+ years of call center experience.
• HS Diploma or equivalent.
• Solid Microsoft Office experience.
• Strong time management and organization.
• Excellent written and verbal communication.
• Detail-oriented with accuracy.
• Able to work in a team.
• Willing to travel up to 10%.

Responsibilities

• Make outbound calls to established customers to promote products and services.
• Maintain CRM data accuracy and current customer information.
• Analyze customer base to identify growth opportunities.
• Keep product and industry knowledge up to date through training.
• Provide front-line phone support, including technical assistance.
• Enter quotes and orders accurately and completely.
• Serve as the first contact for customer service issues and concerns.
• Build long-lasting relationships with customers.
• Meet daily phone metric standards as set by management.
• Support quality improvements within Keystone Automotive Operations, Inc.

Skills

Call center experience

Customer service

Verbal communication

Time management

Attention to detail

Team player

Flexible schedules

Travel flexibility

Education

HS Diploma

Tools

Microsoft Office

Job description

Inside Sales Representative

Location: Portland, OR

Role Summary

Keystone Automotive Operations, Inc. is currently hiring an Inside Sales Representative for our Portland, OR location. Are you a motivated professional with a passion for customer service and knowledge of the automotive aftermarket? In this role, you will contribute to our customer experience by building relationships with existing customers, identifying new opportunities, and providing expert guidance on products and services. Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where teamwork and customer satisfaction drive success.

Key Responsibilities

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services.
• Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current.
• Perform analysis of individual customer base to determine causes for customer growth and/or decline
• Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
• Provide front-line incoming phone queue support, including technical support
• Proper entry of quotes and orders.
• Serve as the initial point of contact for all customer service-related issues/concerns
• Build long-lasting business relationships with the customer base
• Maintain daily phone metric standards established by the management team
• Initiate and support the continual improvement of LKQ and Keystone Automotive Operations, Inc.'s quality improvement system.

Additional Responsibilities

• Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services.
• Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
• Accurately complete supporting order documentation
• Cultivate new business by prospecting and developing relationships with potential customers.
• Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed.
• Advise the customer on substitution or modification of the part when the part requested is not available.
• Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data.
• Independently evaluate criteria and propose an appropriate price for parts
• Assume other duties as assigned.

Required Qualifications

• 1+ years of related applicable call center experience.
• HS Diploma or equivalent.
• Solid Microsoft Office experience
• Strong time management and organization skillsStrong written and verbal communication skills
• Demonstrates attention to detail and accuracy in work assignments.
• Ability to communicate effectively and tactfully with customers
• Ability to thrive in a group/team environment
• Flexible to work variable schedules, if needed.
• Ability to work under pressure comfortably.
• Ability to travel, up to 10%, for customer visits or trade shows
• Will show up on time, as scheduled

Preferred Qualifications

• Automotive aftermarket industry experience.
• Some college coursework/degree preferred.
• Prior sales or account management experience
• Experience in training / educating people (Example: Teaching your customer how to use online/system features)

Work Environment

• Work is primarily sedentary: you must be able to sit for extended periods of time and frequently use a computer, keyboard, and mouse.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• The employee must occasionally lift and/or move up to 50 pounds.

Who We Are

Keystone Automotive Operations is North America's leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:

Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun

With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.

Why Join Keystone Automotive Operations?

We’re not just delivering parts — we’re delivering opportunity. At Keystone Automotive Operations, we believe in investing in our people. Whether you’re behind the wheel or on the phone building your career, we offer a culture that prioritizes growth, inclusion, and recognition. Be part of a team that’s driving the future of the automotive aftermarket, RV, and marine.

Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.

We Offer:

• Health Benefits: Medical, Dental, Vision, HSA/FSA Options
• Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
• Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
• Paid Time Off (PTO) & Holidays

• Education Support: Tuition Assistance and Scholarships for Dependents
• Employee Referral Bonus Program
• Employee Purchase Discounts
• Professional Opportunities: Ongoing training, internal growth, and leadership development
• Inclusive Culture: Team-driven environment that values innovation and integrity