Inside Sales Representative

Ultimate Staffing Services; Portland (OR); On-site; USD 60,000 - 71,000; Full time

Job summary

Ultimate Staffing Services is seeking an Inside Sales Representative in Portland, OR to act as a trusted resource for customers, dealers, and field teams. You will guide product selection, provide quotations, and manage orders while maintaining strong relationships and cross-functional collaboration.

The role emphasizes problem solving, clear communication, and a customer-first approach to support a technical product environment.

Qualifications

• 2+ years in customer service or inside sales
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Customer-first mindset with passion for service
• Strong problem-solving and critical-thinking skills
• Ability to collaborate within a team

Responsibilities

• Respond to customer, dealer, and field sales inquiries via phone and email
• Provide product information and application-based recommendations
• Develop and deliver customer quotations
• Enter, review, and verify customer orders for accuracy
• Track open orders, shipments, and delivery timelines
• Coordinate with manufacturing and internal teams to support order fulfillment
• Serve as a primary contact for customer questions and issue resolution
• Support Territory Managers and field sales personnel with customer requests
• Maintain strong customer relationships through proactive communication and follow-through
• Identify opportunities to improve processes and customer experience

Skills

Customer service

Inside sales

Order management

Quotations

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business, Operations, Engineering, or a related field

Job description

Salary: USD60000 - USD71000 per year + Plus Benefits/Bonus

Our client is looking for a customer-focused Inside Sales Representative who thrives on building relationships, solving problems, and supporting customers throughout the sales process. Unlike a traditional sales role, this position is centered on serving as a trusted resource for customers, dealers, and field sales teams by providing product guidance, application support, quotations, and order management assistance.

The ideal candidate is a strong communicator who enjoys helping customers find the right solution for their needs, can manage multiple priorities, and works effectively with cross-functional teams. This individual will serve as a key link between customers, sales, manufacturing, and operations to ensure a high level of customer satisfaction.

Key Responsibilities

• Respond to customer, dealer, and field sales inquiries via phone and email
• Provide product information and application-based recommendations
• Develop and deliver customer quotations
• Enter, review, and verify customer orders for accuracy
• Track open orders, shipments, and delivery timelines
• Coordinate with manufacturing and internal teams to support order fulfillment
• Serve as a primary point of contact for customer questions and issue resolution
• Support Territory Managers and field sales personnel with customer requests
• Maintain strong customer relationships through proactive communication and follow-through
• Identify opportunities to improve processes and customer experience

Qualifications

• 2+ years of experience in customer service, sales support, inside sales, account support, or a related role
• Excellent verbal and written communication skills
• Strong organizational, time management, and multitasking abilities
• Customer-first mindset and passion for delivering exceptional service
• Strong problem-solving and critical-thinking skills
• Ability to collaborate effectively within a team environment

Preferred Experience

• Industrial manufacturing
• Parts and service support
• Heavy equipment or industrial products

Preferred Qualifications

• Bachelor's degree in Business, Operations, Engineering, or a related field
• Knowledge of forklifts, hydraulics, lift truck systems, or industrial equipment
• Experience supporting dealer networks or field sales organizations
• Bilingual Spanish (written and verbal) is a plus

Compensation

• Full-Time, On-Site Position

This is an excellent opportunity for someone who enjoys being the go-to resource for customers, supporting a collaborative sales team, and building expertise in a technical product environment.