Inside Sales Representative

Mid-States Bolt & Screw; Plymouth (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with Traditional and Roth

Medical, Dental, Vision, and Life

Short- and Long-Term Disability

Paid Time Off and Paid Holidays

Job summary

Unlimited Supplies Inc., a Mid-States Bolt & Screw company, is seeking an Inside Sales Representative for the Minneapolis/St. Paul market to serve as a key contact for customers, collaborating with Outside Sales, Operations and Purchasing to meet needs and grow regional sales.

You will respond to inquiries, prepare quotes, process orders, and resolve issues while building lasting relationships through product knowledge and proactive service.

Qualifications

• High school diploma or equivalent.
• Experience in inside sales, customer service, account support, distribution, or related environment.
• Strong customer service and relationship-building skills with effective verbal and written communication.
• Ability to manage multiple priorities and customer requests in a fast-paced environment.
• Comfortable working with ERP systems, email, and Microsoft Office.

Responsibilities

• Serve as the primary point of contact for assigned customers, responding to inquiries on products, pricing, availability, lead times, and delivery status.
• Prepare accurate customer quotes and estimates and enter and process orders through to delivery.
• Research and resolve customer concerns, including order discrepancies, product issues, and delivery matters.
• Partner closely with Outside Sales to support customer accounts, sales opportunities, and ongoing account needs.
• Assist with retail counter/customer activity as needed based on branch requirements.
• Coordinate with Purchasing, Operations, and other internal teams to meet customer requirements and fulfill commitments.
• Maintain accurate customer, order, pricing, and sales information within the company’s ERP and related systems.
• Develop strong working knowledge of Mid-States’ products, services, and processes; follow established sales, quality, and operational procedures.

Skills

Customer service

Relationship building

Verbal & written communication

Multitasking

Education

High school diploma or equivalent

Tools

Epicor Prophet 21 (P21)

Microsoft Office

ERP systems

Job description

Unlimited Supplies Inc. (A Mid-States Bolt & Screw Company)

Minneapolis / St. Paul Metro Area, MN

Unlimited Supplies Inc., a growing industrial fastener distributor and proud member of the Mid-States Bolt & Screw family, is seeking a driven and relationship focused Inside Sales Representative to help expand our presence throughout the Minneapolis / St. Paul market.

Job Summary

This position serves as a key point of contact for customers, working closely with Outside Sales, Operations, and Purchasing to ensure customer needs are met accurately and efficiently. The Inside Sales Representative develops strong product and systems knowledge to respond to inquiries, prepare quotes, process orders, and resolve customer issues — building lasting relationships that support continued growth across the region.

Key Responsibilities

Customer Support & Order Management

• Serve as the primary point of contact for assigned customers, responding to inquiries on products, pricing, availability, lead times, and delivery status.
• Prepare accurate customer quotes and estimates and enter and process orders through to delivery.
• Research and resolve customer concerns, including order discrepancies, product issues, and delivery matters.

Sales Partnership & Account Growth

• Partner closely with Outside Sales to support customer accounts, sales opportunities, and ongoing account needs.
• Recommend products and solutions based on customer needs and applications, identifying opportunities for additional sales.
• Assist with retail counter/customer activity as needed based on branch requirements.

Process, Systems & Collaboration

• Coordinate with Purchasing, Operations, and other internal teams to meet customer requirements and fulfill commitments.
• Maintain accurate customer, order, pricing, and sales information within the company’s ERP and related systems.
• Develop strong working knowledge of Mid-States’ products, services, and processes; follow established sales, quality, and operational procedures.

Qualifications

Required

• High school diploma or equivalent.
• Previous experience in inside sales, customer service, account support, distribution, or a related environment.
• Strong customer service and relationship-building skills, with effective verbal and written communication.
• Ability to manage multiple priorities and customer requests in a fast-paced environment.
• Comfortable working with ERP systems, email, and Microsoft Office.

Preferred

• Experience within industrial distribution, fasteners, MRO, or manufacturing.
• Experience with an ERP, order-management, or inventory-management system — hands-on Epicor Prophet 21 (P21) experience a plus.
• Demonstrated sense of urgency, accountability, and follow-through.

Our Benefits Include

• 401(k) with Traditional and Roth options
• Medical, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability
• Paid Time Off and Paid Holidays

Why Join Mid-States Bolt & Screw?

At Mid-States Bolt & Screw, you’ll be the trusted voice our customers count on every day, with the opportunity to build lasting relationships and grow your career within a growing, employee-focused organization. This is a highly visible role where your responsiveness and product knowledge make a direct, measurable impact on customer satisfaction and regional sales growth.ing, employee-focused organization. This is a highly visible role where your responsiveness and product knowledge make a direct, measurable impact on customer satisfaction and regional sales growth.