Inside Sales Representative

Olympic Steel; Pleasant Valley Township (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

Tuition reimbursement

Employee discount programs

Referral program

Job summary

Olympic Steel in the United States is seeking an Inside Sales Representative to maintain, grow and service existing and new accounts, while collaborating with Outside Sales to maximize opportunities.

The role emphasizes proactive account management, on-time delivery, and strong customer service in a metals industry context, with a focus on building lasting client relationships and contributing to the company’s growth.

Qualifications

• Associate or Bachelor’s degree in a related field.
• 1+ years of experience in a sales role within the steel/metals industry, preferably 3+ years.
• Strong customer service and sales aptitude.
• Desire to build client relationships and increase sales knowledge/experience.
• Ability to generate new business through cold calling.
• Comfortable with high-volume phone prospecting and engaging new leads.
• Demonstrated ability to work in a team environment while managing individual goals and objectives, partnered with the ability to work effectively in a diverse community.
• High energy and drive, strong business and data analysis skills, excellent prioritization, organizational and time management skills.
• Outstanding oral and written communication skills.
• Working knowledge of Microsoft Suite, most notably Excel and Office.

Responsibilities

• Maintain, grow and service existing and new accounts.
• Identify sales opportunities for Outside Sales Representatives.
• Create opportunities to up-sell and cross-sell existing accounts.
• Reactivate inactive accounts and identify new account opportunities.
• Partner with Outside Sales to develop marketing plans and strategies.
• Develop quotes and contract pricing.
• Expedite orders with short lead times or unusual requirements.
• Ensure correct inventory is in stock to support general sales.

Skills

Customer service

Sales aptitude

Communication skills

Teamwork

Cold calling

Education

Associate or Bachelor’s degree

Tools

MS Excel

Microsoft Office

Job description

Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal‑intensive branded products. Guided by our Core Values, we put safety first – always, and we believe in cultivating an inclusive workplace where employee belonging and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization.

Job Details

Job Description

The Inside Sales Representative is responsible for maintaining, growing and servicing existing and new accounts, proactively identifying sales opportunities for Outside Sales Representatives, creating opportunities to up‑sell and cross‑sell existing accounts, reactivating inactive accounts and identifying new account opportunities. The Inside Sales Rep will partner closely with Outside Sales to establish strong, long‑term relationships with customers, ensure high quality customer service to all external customers, execute on‑time delivery according to customer expectations, inform customers of delivery setbacks and changes in order status while managing the order entry process, troubleshoot problems and rectify complaints and claims.

Other responsibilities include developing individual quotes and contract pricing, expediting orders with short lead times or unusual requirements, ensuring correct inventory is in stock to support general sales, proactively identifying customer needs and advising customers of potential issues, and partnering with Outside Sales to develop marketing plans and strategies.

Qualifications

• Associate or Bachelor’s degree in a related field
• 1+ years of experience in a sales role within the steel/metals industry, preferably 3+ years
• Strong customer service and sales aptitude
• Desire to build client relationships and increase sales knowledge/experience
• Ability to generate new business through cold calling
• Comfortable with high‑volume phone prospecting and engaging new leads
• Demonstrated ability to work in a team environment while managing individual goals and objectives, partnered with the ability to work effectively in a diverse community
• High energy and drive, strong business and data analysis skills, excellent prioritization, organizational and time management skills
• Outstanding oral and written communication skills
• Working knowledge of Microsoft Suite, most notably Excel and Office

Why Work For Olympic Steel

Olympic Steel offers comprehensive benefits, including:

• Medical, dental, and vision benefits
• Paid holidays and vacation
• 401(k) with employer match
• Tuition reimbursement & Employee Discount Programs
• Referral program

We offer more than a competitive total compensation package. We provide our employees with the ability to build a meaningful life‑long career. When you work at Olympic Steel, you can make a significant impact – at our company, in the local community and in the world. For a comprehensive view of our benefits visit Steelperks.com.