Inside Sales Representative

The Plus Group; Pleasant Hill (CA); Presencial; USD 28.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

401(k) retirement plan

Paid sick leave

Descripción de la vacante

The Plus Group in Pleasant Hill, CA is seeking an Inside Sales Representative to engage inbound inquiries and proactively pursue web-generated leads. You will use a consultative, empathetic approach to understand seniors’ and caregivers’ needs, guiding them to suitable solutions and driving conversion and retention.

Responsibilities include explaining services and pricing, handling objections with professionalism, and documenting activities in our CRM.

Formación

• Strong communication and active listening skills.
• Customer-focused mindset with high emotional intelligence.
• Ability to handle sensitive conversations with empathy and professionalism.
• Sales or customer service experience preferred (inside sales, healthcare, or senior services a plus).
• Proficiency with CRM tools and basic computer applications.
• Strong problem-solving and organizational skills.

Responsabilidades

• Respond to inbound calls, emails, and web inquiries in a timely, professional manner.
• Conduct outbound follow-ups on web-generated leads to nurture prospects.
• Assess customer needs via consultative selling approach.
• Explain services, pricing, billing structures, and account details clearly.
• Address questions and objections with empathy and professionalism.
• Document customer interactions and sales activities in CRM systems.
• Collaborate with internal teams to ensure smooth onboarding and fulfillment.
• Meet or exceed individual and team sales targets and metrics.
• Build lasting relationships to promote satisfaction, retention, and referrals.

Conocimientos

Communication

Active listening

Empathy

Sales experience

CRM proficiency

Problem solving

Herramientas

CRM software

MS Office

Descripción del empleo

Great Opportunity to move from retail to a representative with base plus commission!

Position Summary

Engage with inbound sales inquiries and proactively connect with web-generated leads, taking a consultative and empathetic approach to understand the unique needs of seniors and their caregivers. Provide compassionate support by actively listening to concerns related to services, billing, and account management. Guide prospective customers through available solutions, aligning offerings with their individual care needs to improve overall well-being and satisfaction. Build trust through clear communication and personalized recommendations while driving conversion and customer retention.

Inside Sales Key Responsibilities

• Inside Sales Representative responds to inbound calls, emails, and web inquiries from prospective customers and caregivers in a timely and professional manner
• Conduct outbound outreach to follow up on web-generated leads and nurture potential customers through the sales funnel
• Utilize a consultative sales approach to assess customer needs, preferences, and care requirements
• Clearly explain service offerings, pricing, billing structures, and account details to customers
• Address questions, concerns, and objections with empathy, patience, and professionalism
• Recommend tailored solutions that best meet the individual needs of seniors and their families
• Accurately document customer interactions, updates, and sales activities in CRM systems
• Inside Sales Representative collaborates with internal teams to ensure smooth onboarding and fulfillment of services
• Meet or exceed individual and team sales targets, conversion rates, and performance metrics
• Build lasting relationships with customers to promote satisfaction, retention, and referrals

Key Skills & Qualifications

• Strong communication and active listening skills
• Customer-focused mindset with high emotional intelligence
• Ability to handle sensitive conversations with empathy and professionalism
• Sales or customer service experience preferred (inside sales, healthcare, or senior services a plus)
• Proficiency with CRM tools and basic computer applications
• Strong problem-solving and organizational skills

Pay Rate:$20-21 per hour plus commission

Competitive Benefits

• Medical insurance effective the 1st of the month following your hire date
• 401(k) retirement plan
• Paid sick leave after 90 days