Senior Care Inside Sales Rep (Base + Commission)

The Plus Group; Pleasant Hill (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Paid sick leave

Job summary

The Plus Group in Pleasant Hill, CA is seeking an Inside Sales Representative to engage inbound inquiries and proactively pursue web-generated leads. You will use a consultative, empathetic approach to understand seniors’ and caregivers’ needs, guiding them to suitable solutions and driving conversion and retention.

Responsibilities include explaining services and pricing, handling objections with professionalism, and documenting activities in our CRM.

Qualifications

• Strong communication and active listening skills.
• Customer-focused mindset with high emotional intelligence.
• Ability to handle sensitive conversations with empathy and professionalism.
• Sales or customer service experience preferred (inside sales, healthcare, or senior services a plus).
• Proficiency with CRM tools and basic computer applications.
• Strong problem-solving and organizational skills.

Responsibilities

• Respond to inbound calls, emails, and web inquiries in a timely, professional manner.
• Conduct outbound follow-ups on web-generated leads to nurture prospects.
• Assess customer needs via consultative selling approach.
• Explain services, pricing, billing structures, and account details clearly.
• Address questions and objections with empathy and professionalism.
• Document customer interactions and sales activities in CRM systems.
• Collaborate with internal teams to ensure smooth onboarding and fulfillment.
• Meet or exceed individual and team sales targets and metrics.
• Build lasting relationships to promote satisfaction, retention, and referrals.

Skills

Communication

Active listening

Empathy

Sales experience

CRM proficiency

Problem solving

Tools

CRM software

MS Office

Job description

The Plus Group in Pleasant Hill, CA is seeking an Inside Sales Representative to engage inbound inquiries and proactively pursue web-generated leads. You will use a consultative, empathetic approach to understand seniors’ and caregivers’ needs, guiding them to suitable solutions and driving conversion and retention.

Responsibilities include explaining services and pricing, handling objections with professionalism, and documenting activities in our CRM.