Inside Sales Representative

Westland Distributing; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Westland Distributing in Phoenix, AZ, seeks an energetic Inside Sales Representative to drive profitable growth at our Phoenix branch. You will manage inbound inquiries, lead outbound efforts, and coach the Inside Sales team to success.

This hands-on role requires building relationships, exceeding goals, and delivering exceptional customer service while developing extensive product knowledge and assisting with special projects.

Qualifications

• 3+ years of sales experience required.
• Experience in construction materials, building products, manufactured housing, or related industry.
• Excellent verbal and written communication skills.
• Strong relationship-building and customer service skills.
• Proven ability to influence customers and drive revenue growth.

Responsibilities

• Meet or exceed monthly branch sales goals.
• Manage customer inquiries in person, by phone, and via email.
• Create quotes and process sales orders using Sage 100.
• Resolve questions regarding products, pricing, orders, and deliveries.
• Build and maintain strong customer relationships for retention and repeat business.
• Lead and mentor Inside Sales team members.

Skills

Sales

Account management

Customer relationships

Lead qualification

Negotiation

Communication

Coaching

Team mentorship

Tools

Sage 100

Microsoft Office

Job description

Westland Distributing is a well-established wholesale distribution company and a leader in the manufactured housing parts industry. We are seeking an energetic, customer-focused Inside Sales Representative to help drive profitable growth at our Phoenix, Arizona branch.

This is a hands-on leadership role ideal for a sales professional who thrives on building relationships, exceeding goals, and coaching others to success. As the primary point of contact for our customers, you will manage inbound sales inquiries, lead outbound sales efforts, resolve customer issues, and serve as a role model and escalation point for our Inside Sales team.

If you're motivated by results, enjoy helping customers find solutions, and want to grow your career with a company that values ownership, positivity, and teamwork, we'd love to hear from you.

What You'll Do

• Consistently meet or exceed monthly Phoenix branch sales goals
• Manage customer inquiries in person, by phone, and through email
• Create quotes and process sales orders using Sage 100
• Research and resolve customer questions regarding products, pricing, orders, and deliveries
• Build and maintain strong relationships that drive customer retention and repeat business
• Identify opportunities to increase sales and customer satisfaction during every interaction
• Develop extensive product knowledge to effectively support customers and grow sales
• Lead by example and mentor Inside Sales team members
• Handle escalated customer concerns and larger sales opportunities
• Support prospecting efforts through outbound calls, internet research, referrals, and follow-up activities
• Collaborate with branch operations to ensure orders are fulfilled accurately and on time
• Participate in special projects and continuous improvement initiatives

What We're Looking For

• 3+ years of sales experience required
• Experience in construction materials, building products, manufactured housing, or a related industry required
• Strong relationship-building and customer service skills
• Proven ability to influence customers and drive revenue growth
• Excellent verbal and written communication skills
• Highly organized with exceptional attention to detail
• Strong time management and multitasking abilities
• Proficiency with Microsoft Office; ability to quickly learn Sage 100
• Positive attitude with a solutions-focused mindset
• Demonstrated work ethic, accountability, and ownership
• Leadership qualities with a servant-minded approach
• Eagerness to learn, grow, and take on new challenges