Inside Sales Representative

Onco360 Oncology Pharmacy; Orlando (FL); Remote; USD 55,000 - 70,000; Full time

Job summary

A leading company in oncology pharmacy seeks an Inside Sales Representative to manage prescriber relationships and improve patient care. This remote role involves education and coordination with healthcare professionals to enhance service delivery and sales performance.

Qualifications

• 2 years of retail or specialty pharmacy technician experience preferred.
• Exceptional probing and consultative communication skills.

Responsibilities

• Develop and manage a designated territory for prescriber education.
• Collaborate with outside sales to achieve sales goals.
• Document customer interactions in CRM.

Skills

Communication

Organizational Skills

Self-motivated

Education

Retail or Specialty Pharmacy Technician Experience

Sales Experience in Pharmacy or Health Services

Tools

CRM Software

Job description

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About Onco360:

Onco360 is searching for an Inside Sales Representative - Oncology. This is a fully remote position. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology, and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities, and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Salary Range:

$55k-$70k annually

Summary:

Using a balance of account management and direct telephone outreach, the primary responsibility of the Inside Sales position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Onco360 products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases, this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within both hospital and community oncology settings.

This position will be home-based with minimal travel as required to:

Major Responsibilities:

• Seek out opportunities for prescriber experience process improvement and collaborate with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals.
• Achieve designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
• Identify, rank, prospect, and develop key oncology practice and hospital-based business relationships within the targeted regional territory.
• Assist with sales escalations and communicate routinely with field sales representatives about details impacting prescriber or patient experience.
• Support education and delivery of key messages and product presentations within initiatives (e.g., Selling our Success communication, drug launches) to meet performance requirements.
• Forward calls pertaining to clinical information and questions (e.g., dosing directions, adverse events, counseling) to Staff Pharmacists.
• Document and make meticulous notations in each patient’s profile and/or CRM regarding updates and aspects of customer/physician care or needs.
• Use discretion and independent judgment in handling customer complaints, documenting and forwarding them to appropriate staff.
• Obtain and manage prescriber communication preferences.
• Nurture and manage prescriber relationships to improve loyalty and retention.
• Utilize SPOC Tool to ensure prescriptions are processed efficiently throughout the workflow.
• Assist operations staff and prescriber offices with prior authorizations, follow up on outstanding issues, and coordinate communication.
• Ensure timely communication of prescription renewal requests to maintain continuity of care where applicable.
• Work collaboratively with sales to achieve monthly, quarterly, and annual sales goals.

Qualifications:

• 2 years’ retail or specialty pharmacy technician experience preferred, familiar with pharmacy terminology, billing, SIG codes, medication names, IV dosage calculations.
• 2 years inside or outside sales experience in pharmacy or health services industry preferred.
• Oncology sales experience is a plus but not required.
• Exceptional probing and consultative communication skills.
• Familiarity with oncology providers, drugs, and hospital/clinic communities.
• Understanding of oncology drug reimbursement, Managed Care, Medical Specialty, and PBM benefits.
• Self-motivated, results-driven, and able to work independently.
• Strong organizational, administrative, and communication skills.
• Proficient in data entry, computer skills, and CRM software.
• Team player willing to promote organizational goals.
• Ability to respond to inquiries or complaints effectively.
• Ability to work with mathematical concepts such as percentages, ratios, and proportions.
• Maintain HIPAA patient confidentiality.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Pharmaceutical Manufacturing