Inside Sales Representative

Onco360 Oncology Pharmacy; Orlando (FL); Remote; USD 55,000 - 70,000; Full time

Job summary

Onco360 is seeking an Inside Sales Representative for a fully remote position. The role involves managing a territory, providing education and care coordination to oncology prescribers, and achieving sales goals. Ideal candidates will have pharmacy experience and strong communication skills.

Qualifications

• 2 years’ retail or specialty pharmacy technician experience preferred.
• 2 years inside or outside sales experience in pharmacy or health services preferred.

Responsibilities

• Develop and manage a designated territory for education and care coordination.
• Achieve designated call expectations for assigned prescribers.
• Nurture and manage prescriber relationships to improve loyalty.

Skills

Communication

Organizational Skills

Consultative Skills

Data Entry

Tools

CRM Software

Job description

Onco360 is searching for an Inside Sales Representative - Oncology. This is a fully remote position.

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology, and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities, and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

Salary range: $55k-$70k annually

Summary:

Using a balance of account management and direct telephone outreach, the primary responsibility of the Inside Sales position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Onco360 products and services. This position acts as a single point of contact by assisting prescribers in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases, this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within hospital and community oncology settings.

This position will be home-based with minimal travel as required to:

Regional Director Major Responsibilities:

• Seek out opportunities for prescriber experience process improvement and collaborate with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals.
• Achieve designated call expectations for assigned prescribers, focusing on top targets, key influencers, and pipeline leads.
• Identify, rank, prospect, and develop key oncology practice and hospital-based business relationships within the targeted regional territory.
• Assist with sales escalations and communicate routinely with field sales representatives about details impacting prescriber or patient experience.
• Support education and delivery of key messages and product presentations within initiatives (e.g., Selling our Success communication, drug launches) designed to meet performance requirements.
• Forward calls related to clinical information and questions (e.g., dosing, adverse events, counseling) to Staff Pharmacists.
• Document and make detailed notations in each patient’s profile and/or CRM regarding updates and aspects of customer/physician care or needs.
• Use discretion and independent judgment in handling customer complaints, documenting and forwarding to appropriate staff.
• Obtain and manage prescriber communication preferences.
• Nurture and manage prescriber relationships to improve loyalty and retention.
• Utilize SPOC Tool to ensure prescriptions are processed efficiently throughout the workflow.
• Assist operations staff and prescriber offices with prior authorizations by following up on issues and coordinating communication.
• Ensure timely communication of prescription renewal requests to maintain continuity of care when applicable.
• Work collaboratively with sales to achieve monthly, quarterly, and annual sales goals.

Regional Director Qualifications:

• 2 years’ retail or specialty pharmacy technician experience preferred, familiar with pharmacy terminology, billing, SIG codes, medication names, and IV dosage calculations.
• 2 years inside or outside sales experience in pharmacy or health services preferred.
• Oncology sales experience is desirable but not required.
• Exceptional probing and consultative communication skills.
• Familiarity with oncology providers, drugs, clinics, and hospital communities.
• Understanding of oncology drug reimbursement, Managed Care, Medical Specialty, and PBM drug benefits.
• Self-motivated and results-driven.
• Effective in working with diverse groups, demonstrating communication, organizational, and administrative skills.
• Proficient in data entry, verbal, computer skills, and learning CRM software.
• Team player willing to accept organizational goals and work with minimal supervision.
• Ability to respond to inquiries or complaints from customers, employees, or management.
• Ability to work with mathematical concepts such as percentages, ratios, and proportions for practical solutions.