Inside Sales Representative

CANPACK Group; Olyphant (Lackawanna County); On-site; USD 70,000 - 100,000; Full time

Job summary

CANPACK Group in the United States is seeking a customer service leader to oversee our customer service team, ensuring delivery of requirements and maintaining strong customer relationships across accounts.

You will liaise across commercial, supply chain, graphics, and operations to align on product changes, packaging, inventory, and delivery. A track record in managing customer service teams and excellent communication is essential.

Qualifications

• Associate degree and/or significant experience in a related/similar field.
• Excellent track record of Customer and Account management internally and externally.
• Demonstrated history of leading a customer service organization.
• Strong communication skills throughout all levels internally and within customer organizations.
• Ability to develop strong relationships with customers and internally.
• Self-motivated and able to work without significant supervision in a fast-paced, high-volume, customer-facing role.
• Innovative problem solver with a solution-oriented mindset.

Responsibilities

• Ensure CANPACK is at the forefront and current with the customers’ requirements, packaging changes, graphics, and product delivery.
• Understand and communicate short- term and long-term customer needs: including product / packaging requirements, required inventory levels, and delivery execution.
• Propose solutions based on customer needs and CANPACK’s operational capacity and capability.
• Develop and manage strong internal customer service representatives to directly support individual customer locations.
• Advises on areas of vulnerability (Service, Quality, Product, etc.) that could result in loss of customers, market share, or company reputation.
• Create alignment and consistency throughout the CANPACK US customer service organization
• Collaborate with commercial, supply chain, graphics, and operations teams to ensure outstanding delivery of products and service.
• Ensure customers have knowledge of and are compliant to ordering guidelines.

Skills

Customer account mgmt

Leadership experience

Communication skills

Relationship building

Self-motivation

Problem solving

Education

Associate degree

Job description

Ensure Customer Satisfaction is achieved and maintained by leading and managing our customer service team in the establishment and ongoing delivery of customer requirements/commitments as well as maintaining exceptional customer relationships. This role will be a key primary liaison responsible for collaboration and communication throughout CANPACK US regarding new or existing products, projects, changes, rollouts, etc. associated with our customer accounts.

• Ensure CANPACK is at the forefront and current with the customers’ requirements, packaging changes, graphics, and product delivery.
• Understand and communicate short- term and long-term customer needs: including product / packaging requirements, required inventory levels, and delivery execution.
• Propose solutions based on customer needs and CANPACK’s operational capacity and capability.
• Develop and manage strong internal customer service representatives to directly support individual customer locations.
• Advises on areas of vulnerability (Service, Quality, Product, etc.) that could result in loss of customers, market share, or company reputation.
• Create alignment and consistency throughout the CANPACK US customer service organization
• Collaborate with commercial, supply chain, graphics, and operations teams to ensure outstanding delivery of products and service.
• Ensure customers have knowledge of and are compliant to ordering guidelines.

Knowledge/Skills/Experience:

• Associate degree and/or significant experience in a related/similar field
• Excellent track record of Customer and Account management internally and externally.
• Demonstrated history of leading a customer service organization.
• Strong communication skills throughout all levels internally and withincustomer organizations.
• Ability to develop strong relationships with customers and internally.
• Self-motivated and able to work without significant supervision in a fast-paced, high-volume, customer-facing role.
• Innovative problem solver with a solution-oriented mindset.

CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.

CANPACK Group is a leading global manufacturer of innovative and sustainable beverage packaging solutions, operating across five continents to empower brands and support environmental initiatives.

Packaging and Containers Manufacturing Plastics and Rubber Product Manufacturing Manufacturing