Inside Sales Representative

Eastern Industrial Supplies, Inc.; North Carolina; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

401(k) with match

Short-Term Disability

Paid Time Off & Holidays

Mission Days

Career Growth

Job summary

Eastern Industrial Supplies, Inc. is seeking an Inside Sales Representative to review customer accounts, identify new PVF opportunities, and drive proactive outreach through inside sales calls and order writing.

You will collaborate with the team to deliver tailored solutions, address inquiries, and manage CRM-driven sales activities while upholding integrity and safety across the business.

Qualifications

• Two years related experience and/or training; or equivalent combination of Bachelor's degree and experience.
• Ability to work on PCs using Word and Excel
• Knowledge or willingness to develop knowledge of Eclipse software
• Problem-solving and adaptability

Responsibilities

• Generates new and repeat sales by providing product and technical information in a timely manner.
• Enters sales quotations and orders for new and existing customers.
• Follows up on quotations to improve Eastern's competitive market position.
• Provides friendly customer service quickly and efficiently; assists customers with product selection.
• Presents price, credit and terms in accordance with procedures and profitability profiles.
• Proactively recommends items to increase satisfaction and profitability; cross-sell and up-sell.
• Educates customers about terminology, features and benefits; coordinates activities across sales, service, accounting and shipping.
• Maintains accurate documentation on all orders and quotes; monitors shipment dates and expedites as needed.
• Contacts customers after sales to ensure satisfaction and update files.
• Identifies trends in customer satisfaction and communicates demand changes.

Skills

Customer service

Problem solving

Adaptability

MS Word/Excel

Education

Bachelor's degree or equivalent

Tools

Eclipse

Job description

Industrial Wholesale Distributor - Pipe, Valves, Fittings, Industrial Products, and Commercial Plumbing

Make a difference

As an Inside Sales Representative at Eastern Industrial Supplies, Inc., you will tackle a variety of engaging tasks daily. Your day will begin by reviewing customer accounts and identifying new opportunities in the industrial sales market, particularly focusing on PVF, Pipe Valves Fittings. You'll engage in proactive outreach through Inside Sales call and order writing. Each day will involve collaborating with your team to brainstorm solutions and share insights, focusing on excellence and customer-centric strategies. You will be expected to promptly address customer sales inquiries, showcase our product offerings, and provide tailored solutions as an effective Account Manager. Additionally, you will track your sales activities and progress using our CRM system, ensuring that you're always aligned with company goals and objectives while upholding our values of integrity and safety.

RESPONSIBILITIES

• Generates new and repeat sales by providing product and technical information in a timely manner.
• Enters sales quotations and orders for new and existing customers.
• Follows up on quotations to determine and improve Eastern's competitive market position.
• Provides friendly customer service quickly and efficiently. Assists customers with regard to types of product to purchase, considering such factors as costs, effectiveness, intended use, availability, and time constraints for installation.
• Presents price, credit and terms in accordance with standard procedures and customers' profitability profiles.
• Proactively recommends items needed by customers to increase customer satisfaction and improve transactional profitability. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Coordinates activities in sales and service, accounting and record keeping, and receiving and shipping operations.
• Maintains accurate documentation on all orders and and quotes to resolve any discrepancies with vendor billing. Monitors scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contacts customers following sales to ensure ongoing customer satisfaction and resolve any complaints. Sets up customer files and regularly maintains them.
• Identifies trends in customer satisfaction or dissatisfaction. Communicates to the purchasing department unexpected increases or decreases in demand for products.

WHAT WE'RE LOOKING FOR

Two years related experience and/or training; or equivalent combination of Bachelor's degree and experience.

Ability to work on PCs using software applications such as Word and Excel

Knowledge or willingness to develop knowledge of Eclipse software

Problem-solving and adaptability

WHAT WE OFFER

We believe in rewarding our team members well.

• Competitive Compensation
• Medical, Dental, and a 401(k) plan with an immediate employer match.
• Company-Paid Short-Term Disability
• Paid Time Off (PTO) hours and paid holidays.
• PAID "Eastern Cares" Mission Days for volunteer work.
• Growth and Development through training and internal promotions, all within a supportive, family-owned company culture where every associate is valued.