Customer Service / Inside Sales

Eastern Industrial Automation; Bedford (NH); On-site; USD 60,000 - 70,000; Full time

Job summary

Eastern Industrial Automation (EIA) is seeking a results-driven Inside Sales/Customer Service specialist to support OEM and industrial customers. You will handle inquiries by phone and email, prepare quotations, and work with manufacturers to secure pricing and product details.

The ideal candidate has 1–2+ years in customer service or inside sales in industrial environments, a high school diploma, and strong research and computer skills.

Qualifications

• Solid and dependable work history.
• High school diploma or equivalent; additional education or certifications are a plus.
• 1–2+ years of Customer Service or Inside Sales experience in industrial, manufacturing, distribution, OEM, or similar environment.
• Experience with international markets is helpful.
• Knowledge of mechanical, electrical, automation, pneumatic, or hydraulic equipment is preferred but not required.
• Willingness to learn Eastern Industrial Automation's extensive product offering.
• Strong research and problem-solving skills.
• Excellent organizational, communication, and multitasking abilities.
• Proficiency with Microsoft Office and Excel.
• ERP experience is preferred; Epicor Prophet 21 experience is a plus.

Responsibilities

• Communicate with customers primarily by email and phone.
• Prepare quotations, proposals, product information, and literature for customers.
• Research products and technical information to identify solutions that meet customer requirements.
• Coordinate with manufacturers and suppliers for pricing, availability, and product details.
• Provide technical and product support based on customer needs.
• Develop and maintain positive, professional relationships with customers, manufacturers, and suppliers.
• Collaborate with sales, operations, warehouse, and technical teams.
• Assist with receiving, stocking, packing, shipping, and occasional product delivery when needed.

Skills

Customer service

Inside sales

Problem solving

Research skills

Communication skills

Teamwork

Learning ability

Education

High school diploma

Tools

Epicor Prophet 21

Microsoft Office

Excel

Job description

Eastern Industrial Automation (EIA) is a well-established international industrial distributor and solutions provider that has been serving customers since 1963. We represent a broad range of leading manufacturers in mechanical power transmission, automation, pneumatics, hydraulics, and related

Beyond offering and supporting a comprehensive range of distributed products, Eastern Industrial Automation (EIA) provides customers with extensive technical expertise and customized product solutions. Our capabilities are designed to meet the unique needs of customers throughout the United States and across rapidly growing international markets.

This is an excellent opportunity for someone with strong customer service or inside sales skills who enjoys solving problems, building customer relationships, and working as part of a collaborative, fast-paced team. Experience working with OEM customers or within an industrial environment is highly desirable.

Salary Range $60,000 - $70,000 based on experience plus uncapped commission potential.

ESSENTIAL FUNCTIONS

• Communicate with customers primarily by email and phone, responding promptly and professionally to questions and requests.
• Prepare quotations, proposals, product information, and literature for customers.
• Research products and technical information to help identify solutions that meet customer requirements.
• Work directly with manufacturers and suppliers to obtain pricing, availability, technical information, and other product details.
• Track and escal…? Wait.
• Provide technical and product support based on customer needs.
• Develop and maintain positive, professional relationships with customers, manufacturing partners, and suppliers.
• Collaborate closely with EIA's sales, operations, warehouse, and technical teams.
• Assist with receiving, stocking, packing, shipping, and occasional product delivery when business needs require it.

SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY

• A solid and dependable work history.
• High school diploma or equivalent required; additional education, technical training, or certifications are a plus.
• 1–2+ years of Customer Service or Inside Sales experience, preferably in an industrial, manufacturing, distribution, OEM, or similar environment.
• Previous experience with international markets, especially Asian Market, helpful
• Knowledge of mechanical, electrical, automation, pneumatic, or hydraulic equipment and components is preferred but not required.
• A strong willingness and ability to learn EIA's extensive product offering.
• Strong research and problem-solving skills.
• Excellent organizational, communication, and multitasking abilities.
• Strong computer skills, including Microsoft Office and Excel.
• ERP experience preferred; Epicor Prophet 21 experience is a plus.
• A positive, cooperative attitude and the ability to work effectively as part of a team.
• Ability to lift approximately 25–50 pounds when necessary.

https://www.easternia.com/