Inside Sales Representative

O.T. Hall & Son; New Windsor (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

O.T. Hall & Son in New Windsor, MD seeks a dedicated Inside Sales Representative to join our team on-site.

You will handle inbound and outbound sales calls, provide quotes, and process orders for electrical, lighting, heating, and networking products while maintaining existing account relationships. You will support outside sales, assist with lead follow-up and pipeline tracking, coordinate with vendors and internal teams, and ensure accurate product information to drive revenue and customer

Qualifications

• Proven inside sales and lead-generation capabilities.
• Customer service focus with proactive problem-solving.
• Experience in account management and growing relationships.
• Clear verbal and written communication of technical product info.
• Experience with electrical, lighting, heating, or networking products is a plus.
• Proficient with CRM, order-entry software, and standard office tools.

Responsibilities

• Handle inbound and outbound sales calls.
• Manage customer inquiries, quotes, and orders.
• Grow relationships with existing accounts.
• Support outside sales efforts and lead follow-up.
• Track pipeline and opportunities.
• Coordinate with vendors and internal teams.
• Ensure accurate product information.

Skills

Inside sales

Lead generation

Customer service

Account management

Communication

CRM proficiency

Education

High school diploma

Business education

Tools

CRM software

Order entry software

Office tools

Job description

Company Description

O.T. Hall & Son is a family-owned and operated manufacturer's representative that has been promoting electrical, lighting, heating, and networking products since 1920. Celebrating its 106th year in business in 2026, the company has a long-standing reputation for reliability and industry expertise. O.T. Hall & Son serves customers across Maryland, Washington DC, Virginia, Delaware, and the panhandle of West Virginia. Team members join a stable, established organization that values long-term relationships, quality service, and regional market knowledge.

Role Description

The Inside Sales Representative is a full-time, on-site role based in New Windsor, MD. This role is responsible for handling inbound and outbound sales calls, managing customer inquiries, preparing quotes, and processing orders for electrical, lighting, heating, and networking products. The Inside Sales Representative will maintain and grow relationships with existing accounts, support outside sales efforts, and assist with lead follow-up and pipeline tracking. Daily activities include coordinating with vendors and internal teams, ensuring accurate product information, and contributing to sales initiatives that support revenue and customer satisfaction goals.

Qualifications

• Strong Inside Sales and Lead Generation skills, with the ability to manage a sales pipeline and follow up on opportunities.
• Commitment to Customer Service and Customer Satisfaction, including timely responses and proactive problem-solving.
• Experience in Account Management, maintaining and growing relationships with customers and channel partners.
• Effective verbal and written communication skills, with the ability to explain technical product information clearly.
• Experience in electrical, lighting, heating, or networking products is beneficial, along with basic technical aptitude.
• Proficiency with CRM systems, order entry software, and standard office productivity tools.
• Ability to work on-site full time in New Windsor, MD, and collaborate with cross-functional teams.
• High school diploma or equivalent required; post-secondary education in business or a related field is a plus.