Inside Sales Representative

Triangle Fastener Corporation; New Berlin (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Voluntary Supplemental Insurance

Paid Vacation

Paid Personal Days

Paid Holidays

Disability Insurance

Life Insurance

401k

Job summary

Triangle Fastener Corporation seeks an Inside Sales Representative to provide comprehensive support for customer sales transactions. You will handle price quotes, orders, and communications via phone, email, and electronic channels from our Milwaukee office.

Ideal candidates have 3+ years in inside sales and 1+ year in customer service, with strong Microsoft Office and multitasking abilities. Benefits include medical, dental, vision, life and disability insurance, plus 401(k) contributions.

Qualifications

• 1+ year in customer service or related role.
• 3+ years in inside sales or related role.
• High school diploma or GED; associate degree preferred.

Responsibilities

• Provide customer pricing through phone, email, and electronic quotes.
• Monitor inventory levels and turnover to optimize supply chain efficiency.
• Coordinate delivery schedules and communicate shipping details to customers.
• Address and resolve customer service issues; track open orders.
• Cultivate relationships with vendors to enhance service quality.
• Assist and support Outside Sales; maintain showroom presentations.
• Pull counter orders and manage inquiries via phone and email.

Skills

Customer service

Inside sales

Microsoft Office

Multitasking

Communication

Education

High School Diploma/GED

Associate degree in business or related field

Tools

SXE

CRM software

Job description

Triangle Fastener Corporation is a fast-growing wholesale distributor that has been serving the construction industry in the US and beyond since 1977. We are currently seeking a full time Inside Sales Representative to join us at our office in Milwaukee, WI (formerly Pro Fastening Systems). This position is ideal for an ambitious individual who can thrive in a fast-paced environment while working in collaboration with supportive and knowledgeable professionals like yourself!

As a Triangle Fastener Corporation employee, you can expect a team-oriented environment with plenty of benefits such as:

• Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance
• Paid vacation days, paid personal days, and immediate eligibility for Paid Holidays
• Company funded disability and life insurance
• Consistent employer contribution to 401k

Position Details

The Inside Sales Representative position is responsible for providing comprehensive support for all customer sales transactions, including those initiated by the Outside Sales team. The duties of the position encompass various aspects of the sales process, such as generating sales through phone, email, and electronic communication channels. Additionally, the role will be accountable for handling order and quotation requests, efficiently managing order entries, and playing a pivotal role in driving overall customer satisfaction through exceptional service and support.

The essential functions include, but are not limited to the following

• Provide customer pricing through phone, email, and electronic quotes, ensuring prompt and accurate responses.
• Monitor and maintain proper inventory levels and turnover rates utilizing replenishment systems, optimizing supply chain efficiency.
• Coordinate delivery schedules and communicate essential delivery information to customers, ensuring timely and accurate shipments.
• Proactively address and resolve customer service issues while diligently tracking open orders to ensure customer satisfaction.
• Cultivate and nurture strong working relationships with vendors to enhance partnership and service quality.
• Perform follow-up procedures to guarantee punctual shipment of products sold, fostering customer trust.
• Manage walk-in counter, phone, and email customer inquiries, providing product guidance as needed to meet customer needs.
• Coordinate and support sales efforts initiated by Outside Sales personnel, contributing to the overall sales strategy.
• Maintain the showroom and offer innovative marketing ideas to promote key products and promotions, ensuring a clean and well-stocked presentation.
• Pull orders for counter sales as needed, in a timely & efficient manner.
• Maintain seamless communication with Branch Operations Manager, sales teams, and warehouse personnel daily.
• Regularly audit the open sales reports to uphold data accuracy and operational efficiency.
• Process and dispatch samples, catalogs, and credit applications sourced from the sales leads.
• Strive for excellent customer service while delivering on commitments and promises to customers.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Applicants must be at least 21 years of age with a valid driver license and satisfactory motor vehicle report to be considered.

Experience

• 1+ years of prior experience in a customer service position, or related position
• 3+ years of prior experience in an inside sales position, or related position

Education

• High School Diploma/GED
• Associate degree in business, sales, marketing or similar, or equivalent level of prior relevant experience

Additional Skills/Notes

• Proficient in Microsoft Office Suite
• Proficient in multitasking to efficiently manage various responsibilities
• Skilled at working effectively in a collaborative environment
• Effective communication skills, both spoken and written
• Proficient in problem-solving, addressing challenges effectively
• Ability to learn & execute company’s software, including SXE