Inside Sales Representative

Triangle Fastener Corporation; Richmond (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Safe Harbor 401(k)

Company-paid short-term disability

Paid holidays starting Day 1

Professional development through train

Job summary

Triangle Fastener Corporation is looking for a detail-oriented Inside Sales Representative for our Richmond, VA branch. This role requires excellent communication skills and a customer-first mindset, as you will be the primary contact for customer inquiries via phone and in-person.

The successful candidate will manage quotes, orders, and ensure a smooth sales experience while supporting the Outside Sales team.

Qualifications

• 1 year in customer service or a related position.
• 3 years in inside sales or a similar position.

Responsibilities

• Provide timely and accurate customer quotes via phone, email, and in-person inquiries.
• Handle walk-in sales and guide customers through product selections.
• Enter and process orders with precision and speed.
• Collaborate with warehouse teams to ensure stock levels meet demand.
• Coordinate delivery schedules and provide updates to customers.
• Maintain a clean and professional showroom.
• Address and resolve customer issues proactively.
• Prepare and send product samples and catalogs.
• Review open sales reports for data integrity.

Skills

Microsoft Office Suite

Multitasking

Time management

Communication skills

Problem-solving

Customer-centric mindset

Education

High School Diploma or GED

Associate's degree in business or sales

Tools

CSD software

Job description

The Opportunity

Are you a customer-first professional with a passion for providing solutions and support? Triangle Fastener Corporation is seeking a detail-oriented and service-driven Inside Sales Representative to join our team in our Richmond, VA branch. You’ll serve as the first point of contact for walk-in, phone, and email-based customer inquiries, playing a vital role in ensuring a smooth and successful sales experience.

In this position, you’ll support both individual customers and the Outside Sales team—managing quotes, orders, and day-to-day customer service that keeps projects on track and clients coming back.

About Triangle Fastener Corporation

Since 1977, Triangle Fastener Corporation has been a trusted name in the construction industry. We are a leading wholesale distributor of standard and specialty fasteners, sealants, tools, and related construction products. With 30 branches nationwide, we offer our Triangle Fastener-branded products to builders all across the U.S.

Why Join Us?

At TFC, we know that our people are the key to our success. We offer a collaborative, supportive work environment with industry-leading benefits, including:

• Medical, Dental, and Vision Insurance
• Safe Harbor 401(k) with automatic employer contributions
• Company-paid short-term disability and life insurance
• Paid holidays starting Day 1
• Professional development through training and industry events

What You’ll Do

As an Inside Sales Representative, your daily responsibilities will include:

• Providing timely and accurate customer quotes via phone, email, and in-person inquiries
• Handling walk-in sales and guiding customers through product selections
• Entering and processing orders with precision and speed
• Collaborating with warehouse and inventory teams to ensure stock levels meet demand
• Coordinating delivery schedules and providing updates to customers
• Supporting the Outside Sales team by managing backend processes and customer follow-ups
• Maintaining a clean and professional showroom and promoting featured products
• Addressing and resolving customer issues proactively and professionally
• Preparing and sending product samples, catalogs, and credit applications
• Reviewing open sales reports and ensuring data integrity
• Pulling counter orders as needed to ensure timely customer service
• Working closely with the Branch Operations Manager and sales staff daily

What You Bring to the Table

Required

Preferred

Experience

1 year in customer service or related position

3 years in inside sales or similar position

Education

High School Diploma or GED

Associate’s degree in business, sales, or related field

Skills & Abilities:

• Proficient in Microsoft Office Suite
• Strong multitasking and time management skills
• Excellent communication skills, written and verbal
• A collaborative mindset with strong problem-solving abilities
• Ability to learn and operate company software, including CSD
• Customer-centric mindset with a commitment to delivering on promises

Our Values

Triangle Fastener Corporation is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Triangle Fastener Corporation’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Monday through Friday, 7:00 am to 4:00 pm