Inside Sales Representative

Tennessee Education Lottery Corporation; Nashville (TN); On-site; USD 34,000 - 52,000; Full time

Job summary

The Tennessee Education Lottery Corporation is seeking an on-site Telephone Sales Specialist in Nashville to drive retailer partnerships, perform outbound calls, monitor inventory, and process data entry for lottery products. Commission may apply based on performance.

Required are 1–2 years in telephone sales or customer service, a High School Diploma or GED, and proficiency with Microsoft Office and CRM systems.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Experience in telephone sales, customer service and data entry.
• Strong organizational, verbal and written communication and interpersonal skills.
• Proficiency with CRM systems and Microsoft Office suite preferred.

Responsibilities

• Make and manage telephone calls to retailer accounts to monitor inventory and sales of instant tickets.
• Motivate retailers to maximize sales and ensure proper ticket distribution.
• Maintain daily records of calls, tickets sold, and account changes.
• Establish and maintain relationships with retailers and sales representatives.
• Maximize instant ticket sales to meet individual and departmental goals.
• Respond to retailer questions and requests by email, phone, or in person.

Skills

Telephone sales

Customer service

Data entry

Verbal and written communication

Interpersonal skills

Account management

Lead generation

On-site work Nashville

Education

High School Diploma or GED

Associate’s Degree in Business Administration or Marketing

Bachelor’s degree in business/communications or related field

Tools

CRM systems

Microsoft Office (Excel, Word)

Job description

Major Tasks, Responsibilities and Key Accountabilities:

The primary purpose for this position is to perform telephone sales and related data entry work involved in the initial and on-going sales of lottery games and products. This position has the potential to earn Commission.

The following duties are normal for this job and should not be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Telephones daily retailer account list to monitor inventory and sales of instant tickets
• Motivates assigned retailers to maximize their sales
• Ensures proper distribution and delivery of tickets to assigned retailers
• Maintains daily records of telephone calls made, tickets sold, and account changes and corrections
• Establishes and maintains good working relationships with retailers and sales representatives
• Maximizes instant ticket sales to meet individual and departmental goals
• Assists in researching information for decisions affecting the retailer network and/or player base
• Answers questions, analyzes and troubleshoots problems for retailers
• Provides updates to retailers regarding policy changes, promotional events and other information
• Balances daily sales route with high volume inbound calls
• Responds to questions, complaints and requests for information by email, telephone, in person or by mail from retailers, players, employees, etc.
• Prepares, maintains and updates files and logs following prescribed methods

Education and/or Experience:

High School Diploma (or GED) required.Associate’s Degree in Business Administration or Marketing preferred.

One to two years of telephone sales, customer service and data entry experience, good organizational skills, verbal and written communication skills and interpersonal skills required.Experience in operating telecommunications equipment knowledge of Microsoft Office suite (Excel and Word) preferred.Qualifications may include any equivalent combination of skills, training and experience that provides the requisite knowledge, skills and abilities for this position.

Other Qualifications:

• ales pipelines and meeting or exceeding performance goals.
• Strong Customer Service and Customer Satisfaction skills, with the ability to build rapport and maintain positive relationships with retailers and stakeholders.
• Proven Lead Generation capabilities, including identifying prospects, qualifying opportunities, and following up on sales leads.
• Account Management experience, including maintaining account information, monitoring performance, and providing ongoing support.
• Excellent verbal and written communication skills, with confident phone and video call presence.
• Ability to work on-site in Nashville, TN, in a fast-paced environment while managing multiple priorities and deadlines.
• Proficiency with CRM systems, Microsoft Office or similar productivity tools, and basic data reporting.
• High level of integrity, professionalism, and commitment to TEL’s mission of funding education.
• Previous experience in sales, customer service, or retail support; lottery or gaming industry experience is a plus.
• Associate or bachelor’s degree in business, communications, or a related field preferred, or equivalent relevant experience.