Inside Sales Support Specialist

Ohio Lottery Commission; Dayton (OH); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Union OCSEA

Job summary

The Ohio Lottery Commission is seeking an Inside Sales Support Specialist to assist regional sales staff, review data, and maintain POS materials in Region 3. This full-time role in Dayton, OH involves customer service to retailers, processing retailer applications, and supporting field teams with inventory and administrative tasks.

You will learn Lottery software, coordinate ticket returns, and move inventory using a walk-behind forklift.

Qualifications

• 30 months experience or 30 months training in secretarial/administrative professional field.
• Or completion of associate core coursework in secretarial science or business office applications; 12 months experience in secretarial/administrative professional field.
• Or 12 months experience as Administrative Professional 2, 16872; Or equivalent of Minimum Class Qualifications For Employment noted above.

Responsibilities

• Provide inside sales support to regional sales staff to accomplish sales goals
• Review sales data and reports to assist in identifying sales opportunities within specific districts or zip codes
• Learn and use Lottery software programs to review sales and ticket information
• Maintain extensive and up-to-date inventory of Point-of-Sale materials
• Coordinate the instant lottery ticket return process for the region
• Provide customer service to customers and retailers
• Assist prospective retailers with completing their applications
• Assist with processing customer claims
• Research discrepancies in retailer ticket orders
• Report stolen or missing ticket inventory
• Provide front desk administrative support coverage in a backup capacity
• Take supplies to the Lottery Sales Representatives in the field and/or to retailers when needed
• Use a walk behind forklift to move inventory
• Perform other duties and work on special projects

Skills

Administrative Support/Services

Customer Service

Operational and Administrative Support

Sales

Inventory Control

Warehousing

Attention to Detail

Customer Focus

Interpreting Data

Teamwork

Education

30 months experience or 30 months training in secretarial/administrative professional field

Associate core coursework in secretarial science or business office applications

12 months experience as Administrative Professional 2, 16872

Job description

What You'll Do

Responsibilities of the Inside Sales Support Specialist include but are not limited to:

• Provide inside sales support to regional sales staff to accomplish sales goals
• Review sales data and reports to assist in identifying sales opportunities within specific districts or zip codes
• Learn and use Lottery software programs to review sales and ticket information
• Maintain extensive and up-to-date inventory of Point-of-Sale materials
• Coordinate the instant lottery ticket return process for the region
• Provide customer service to customers and retailers
• Assist prospective retailers with completing their applications
• Assist with processing customer claims
• Research discrepancies in retailer ticket orders
• Report stolen or missing ticket inventory
• Provide front desk administrative support coverage in a backup capacity
• Take supplies to the Lottery Sales Representatives in the field and/or to retailers when needed
• Use a walk behind forklift to move inventory
• Perform other duties and work on special projects

OFFICIAL STATE OF OHIO CLASSIFICATION: Administrative Professional 3 (16873)

30 months experience or 30 months training in secretarial/administrative professional field.

• Or completion of associate core coursework in secretarial science or business office applications from accredited career school or community college; 12 months experience in secretarial/administrative professional field.
• Or 12 months experience as Administrative Professional 2, 16872.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills:

Administrative Support/Services, Customer Service, Operational and Administrative Support, Sales, Inventory Control, Warehousing, Attention to Detail, Customer Focus, Interpreting Data, Teamwork

Organization

Lottery Commission

Agency Contact Name and Information

Ohio Lottery Commission Office of Human Resources: [e-mail]

Work Location

Region 3

Primary Location

United States of America-OHIO-Montgomery County-Dayton

Compensation

$26.54/hour

Schedule

Full-time

Work Hours

MON-FRI; 8:00AM-5:00PM

Classified Indicator

Classified

Union

OCSEA

Technical Skills

Customer Service, Operational and Administrative Support, Sales, Warehousing, Inventory Control

Agency Overview

About Us:

The Ohio Lottery Commission is an exciting organization offering career opportunities across many different business functions. For more than 50 years, the Ohio Lottery has been building an amazing organization committed to growth and giving back - and having fun while doing it. Our mission is: Supporting education by offering entertaining gaming experiences. Our vision is: Investing in Ohio’s students and communities through gaming innovation.

We are looking for smart, passionate and creative people to join our team and help us achieve our mission. We embrace challenge, foster an inclusive culture, and value integrity, innovation and winning.