Inside Sales Representative

Mrl Company; Minneapolis (MN); On-site; USD 55,000 - 70,000; Full time

Job summary

MRL Company in Minneapolis is seeking an Inside Sales Representative to support our outside sales team, distributors, and end users with quotes, product recommendations, and technical support.

You will coordinate with the sales team to follow up on leads, manage pricing requests, and keep CRM data up to date while contributing to ongoing growth and customer satisfaction. This role requires strong communication and organization in a fast-paced electrical market.

Qualifications

• Two or more years of experience in the electrical industry preferred.
• Inside sales or customer service experience in a related field is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms in a professional and timely manner.
• Prepare and manage quotes, pricing requests, and submittals to support outside sales efforts.
• Provide product recommendations and technical support to distributors, contractors, and end users.
• Partner with outside sales to follow up on leads, close opportunities, and grow existing accounts.
• Track opportunities, maintain CRM/ERP data, and monitor pipelines for assigned manufacturers.

Skills

Strong communication

Detail oriented

Multitasking

Microsoft Office

CRM/ERP systems

Tools

Microsoft Office

CRM/ERP systems

Job description

MRL Company is an independent sales agency servicing the electrical markets in Minnesota, North and South Dakota, and western Wisconsin. MRL has a long-standing reputation for representing quality manufacturers in our market. We are an experienced, well-respected, and aggressive organization that emphasizes long-term goals in promoting the products and services of the manufacturers we represent. We’re looking for a driven and detail oriented Inside Sales Representative to support our outside sales team, distributors, contractors, and end users through excellent customer service, quoting, and sales support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online platforms in a professional and timely manner.
• Prepare and manage quotes, pricing requests, and submittals to support outside sales efforts.
• Provide product recommendations and technical support to distributors, contractors, and end users.
• Partner with outside sales to follow up on leads, close opportunities, and grow existing accounts.
• Support and execute manufacturers’ promotions, programs, and campaigns.
• Track opportunities, maintain CRM/ERP data, and monitor pipelines for assigned manufacturers.

Customer Relationships:

• Develop and maintain strong working relationships with distributor partners, contractors, and key accounts.
• Assist in scheduling and coordinating training sessions, webinars, and customer events.
• Serve as a reliable point of contact for customers, resolving issues quickly and effectively.
• Actively capture customer and market feedback to share with outside sales and management.

Internal Collaboration:

• Work closely with outside sales representatives to achieve sales goals.
• Coordinate with manufacturer partners on pricing, programs, and order requirements.
• Provide accurate, timely reporting of sales activities, quotes, and account updates.
• Actively participate in team meetings, trainings, and strategic planning sessions.

Commitment to Continuous Growth

• Participate in ongoing product and manufacturer trainings to build knowledge and expertise.
• Develop a strong understanding of assigned vertical markets and product applications.
• Stay current with technology and tools used in sales operations.
• Maintain compliance with company policies and contribute to continuous improvement.

Qualifications

Required Skills:

• Strong communication skills—verbal, written, and over the phone.
• Highly detail-oriented with strong organizational and time management skills.
• Ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office and CRM/ERP systems.

Required Knowledge:

• Two or more years of experience in the electrical industry preferred, or inside sales/customer service experience in a related field.
• Comfort with technology, quoting systems, and business applications.

Required Personal Attributes:

• Builds and sustains both internal and external relationships.
• Acts with integrity, inspires trust, and communicates openly.
• Takes initiative and is accountable for actions and results.
• Demonstrates urgency, professionalism, and persistence in achieving goals.
• Committed to personal and professional growth.