Inside Sales

JD Martin Company; United States; On-site; USD 45,000 - 70,000; Full time

Job summary

JD Martin Company is seeking an Inside Sales Representative to support sales efforts by handling customer inquiries, providing product knowledge, preparing quotes, and entering orders. The role partners with distributors, contractors, and manufacturers to ensure projects run smoothly and materials arrive on time.

The ideal candidate will demonstrate strong communication, attention to detail, and a customer-first approach in a fast-paced environment.

Qualifications

• Proven sales experience and ability to support order flow and quotes.
• Strong project coordination and communication skills, both verbal and written.
• Proficiency with Microsoft Office and CRM/ERP systems.
• Ability to work independently and as part of a team with attention to detail and accuracy.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and online channels with professional product recommendations.
• Prepare accurate price quotes and negotiate using manufacturer pricing and internal guidelines.
• Process sales orders, changes, returns and warranty requests with attention to accuracy and documentation.
• Identify sales opportunities and collaborate with outside sales to close business.
• Provide product and technical knowledge, help with drawings, certifications, and availability.
• Coordinate with purchasing, warehouse, and logistics to ensure seamless project execution and on-time deliveries.

Skills

Sales experience

Project coordination

Communication

Microsoft Office

CRM/ERP systems

Teamwork

Supply chain knowledge

Industrial distribution knowledge

Education

Bachelor's degree

Tools

CRM software

ERP software

Job description

INSIDE SALES REPRESENTATIVE for an Electrical Manufacturing Representative Agency Department Inside Sales Reports to Inside Sales Manager Employment Type Full time non exempt POSITION SUMMARY The Inside Sales Representative plays a key role in supporting JD Martins sales efforts by managing customer inquiries providing product knowledge preparing quotes entering orders and working closely with internal sales distribution partners and manufacturers to ensure projects are executed efficiently and materials are delivered on time This role requires strong communication skills attention to detail and the ability to deliver superior customer experience in a fast paced environment

KEY RESPONSIBILITIES

Customer Support & Sales Opportunities Respond promptly and professionally to customer inquiries via phone email and online channels presenting electrical products and solutionsPrepare accurate and competitive price quotes and negotiating prices using manufacturer pricing distributor information and internal guidelinesReview project specifications and electrical drawings to ensure accurate product selectionProcess sales orders change orders returns and warranty requests with full attention to accuracy and documentation requirements while providing status updates to customersIdentify and qualify sales opportunities and collaborate with outside sales to close businessProduct & Technical Knowledge Provide customers with general product information technical assistance certifications availability solutions and application supportMaintain a solid understanding of JD Martins manufacturer lines product specifications and industry trendsAbility to interpret engineering drawings and production schedulesStay up to date on electrical products industry trends and new product offerings Relationship Management Build and maintain strong relationships with distributors and contractors providing excellent customer service both before and after the saleSupport outside sales teams with project tracking job follow up quoting assistance and customer updatesCollaborate with the purchasing department warehouse staff and logistics teams to ensure seamless project executionEnsure all communication reflects JD Martins commitment to exceptional service

QUALIFICATIONS

Required Proven sales experience Strong project coordination and communication skillsboth verbal and writtenProficiency with Microsoft Office and CRMERP systemsAbility to work independently and as part of a teamKnowledge of supply chain and logistics processes in industrial distributionPreferred Bachelors degreeExperience working for a manufacturers representative electrical distributor or OEMFamiliarity with product lines in electrical distribution eg switchgear lighting controls wire & cable industrial componentsAbility to understand drawings submittals and bill of materials BOMs

KEY COMPETENCIES

Customer focused mindset acting as a long term partnerProblem solving and critical thinkingAbility to manage multiple projects simultaneouslyTracking project timelines bid lists and awarded workStrategic territory planning and account segmentationStrong work ethic self discipline and independenceDefending value against low cost competitorsManaging long sales cycles and repeat buy relationshipsStrategic territory planning and account segmentation