Inside Sales Representative

Shield Healthcare; Middleburg Heights (OH); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with Company Match

Sick and Vacation Days

Flexible Spending Account

Life & Disability Insurance

Education Assistance

Employee Referral Program

Job summary

Shield HealthCare is seeking an Inside Sales Representative to identify and service customers in on-site offices across multiple locations. The role focuses on calling customers and prospects to sell Shield HealthCare products and services, meeting financial targets through new accounts and expanding existing ones using telesales techniques.

The position emphasizes hands-on selling, product knowledge, and ongoing communication with clients to maximize revenue and customer satisfaction.

Qualifications

• Outbound call center or sales experience preferred.
• Proficiency in Microsoft Office and Salesforce.com.
• Excellent verbal and written communication.
• Good organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Communicate with customers, make outbound calls to potential customers, and follow up on leads.
• Understand customers' needs and identify sales opportunities.
• Answer potential customers' questions and follow up when necessary.
• Keep up with product and service information and updates.
• Explain and demonstrate features of products and services.
• Stay informed about competing products and services.
• Upsell products and services.
• Research and qualify leads.
• Close sales and achieve required sales targets.

Skills

Outbound calls

Sales skills

Communication skills

Customer service

CRM software Salesforce.com

Microsoft Office

Bilingual (optional)

Tools

Salesforce.com

CRM software

Job description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for an Inside Sales Representativein our Elmhurst, IL, Middleburg Heights, OH, Houston, TX, San Antonio, TX or Carrollton, TX office to identify and service Shield HealthCare customers. This is a hands-on role that is responsible for calling customers and potential customers with the purpose of selling Shield HealthCare products and services. This role contributes to meeting our financial goals through gaining new customer accounts and expanding current ones using Telesales techniques.

This is an on-site position.

JOB RESPONSIBILITIES:

• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Understanding customers' needs and identifying sales opportunities
• Answering potential customers' questions and following up when necessary
• Keeping up with product and service information and updates
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services
• Upselling products and services
• Researching and qualifying leads
• Closing sales and achieving required sales targets

QUALIFICATIONS:

• Previous experience in an outbound call center or a related sales position preferred.
• Proficiency in Microsoft Office and CRM software such as Salesforce.com.
• Excellent communication skills, both verbal and written.
• Good organizational skills, attention to detail and the ability to multitask in a fast-paced environment.
• Excellent phone and cold calling skills
• Exceptional customer service skills
• Strong listening and sales skills
• Ability to achieve targets
• Knowledge of home health business including referral sources preferred, but not required
• Bilingual preferred, but not required

SALARY & BENEFITS:

• $27-30/hour plus commission
• Medical, Dental, and Vision (available 1st day of employment)
• 401(k) with Company Match
• Sick and Vacation Days
• Flexible Spending Account
• Life & Disability Insurance
• Education Assistance
• Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.

Shield Healthcare, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.