Inside Sales Representative

Highline Aftermarket; Memphis (TN); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Inside Sales Representative to join their remote team. This role involves managing accounts, expanding business, and providing exceptional customer service. You'll leverage your sales skills to engage with customers, educate them on products, and utilize CRM systems to maintain detailed records. The ideal candidate thrives in a fast-paced environment and is passionate about delivering quality service. Join a company known for its commitment to excellence in the automotive aftermarket and make a significant impact in a supportive and innovative atmosphere.

Qualifications

• 4+ years of inside sales experience, preferably in the Automotive Aftermarket.
• High school diploma required; college degree preferred.

Responsibilities

• Manage assigned accounts to expand and grow existing business.
• Contact customers to increase sales and improve satisfaction.
• Utilize ERP/CRM systems to maintain customer profiles.

Skills

Sales Skills

Customer Service

Negotiation Skills

Time Management

Active Listening

Education

High School Diploma

College Degree or Equivalent Work Experience

Tools

Microsoft Office

CRM Systems

Job description

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Inside Sales Representative for Service Champ (Remote, CST or EST)

WHO WE ARE

Service Champ is the leading distributor of filters, chemicals, wiper blades, and maintenance products for the quick lube and automotive service industries. With a commitment to fast, reliable delivery, Service Champ is trusted by quick lube operators and repair shops to provide the products they need to run their businesses efficiently and serve their customers. Known for its dedication to quality and customer satisfaction, Service Champ has built a reputation as a critical partner in the automotive aftermarket.

Service Champ is a valued part of Highline Warren, the leading distributor and manufacturer of consumable and maintenance products in the North American automotive aftermarket. Since its formation in November 2020 through the merger of Highline Aftermarket and Warren Distribution, Highline Warren has leveraged more than 100 years of liquids manufacturing expertise and a robust national distribution network to simplify the supply chain and deliver unparalleled value to customers. Service Champ plays an integral role in Highline Warren’s mission, ensuring that quick lube operators and service providers remain stocked with high-quality products and ready to meet the demands of their customers.

This is a remote role and requires the candidate to reside in central or eastern time zone. Minimal travel is expected, potentially once per quarter. This position reports directly to the Director of Inside Sales.

SUMMARY

The Inside Sales Representative is responsible for managing a group of assigned accounts to expand and grow their existing business, while also calling on interested prospects and leads to develop and build a strong customer base and territory.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function:

1. Contact regular and prospective customers to increase sales and improve customer satisfaction. Generate new and repeat sales by providing product, category, brand, and pricing options, supported by technical information and customer service in a timely professional manner over the phone.
2. Engage in “Consultative Selling”. Assist customers to get what they need with a desire to be successful, while also increasing sales, average order size, gross profit margin lines per order.
3. Educate, train, and be an invaluable resource and partner to customers.
4. Utilize ERP /CRM systems to provide a summary of all pertinent account activity. Accurately log all information to maintain a history of calls, transactions, and notes for a complete customer profile. Keep current and accurately maintain customer files, pricing, and notes in the system.
5. Identify trends in customer satisfaction or dissatisfaction.
6. Identify potential new accounts and create a sales plan to open new customers.
7. Participate in annual Highline Warren sales and margin budgeting process, developing year-over-year customer increases and overall position annual goals. Ensure goals are met as defined.
8. Participate in monthly performance review meetings with Sales Team Lead. Review to include Highline Warren assigned targets – Market Basket improvement, Private Label Penetration, Cross Selling, and B2B customer portal.
9. Ensure customers are receiving catalogs and leverage their use through training.
10. Use creative avenues to support customer sales through service, education, effective problem solving, and involving appropriate team members as needed.
11. Manage cost of sales including freight or other applicable expenses.
12. Process customer requests including returns. Manage credit levels with Credit Department.
13. Attend and participate in regional and Highline Warren team sales meetings.
14. Participate in stretch assignments as requested and required.
15. Contribute positively through words and actions to a work environment that fosters pride in being part of a winning team and promotes personal growth and development.
16. Maintain personal productivity and quality standards to provide excellent customer service.
17. Acknowledge and appropriately receive, greet, and assist every customer in a timely manner.
18. Communicate professionally and efficiently, both verbally and in writing.
19. Develop good working relationships with customers.
20. Serve as a key link between the company and its customers; handle issues in the best interest of both, while working within the company to identify and suggest process improvements and customer satisfaction strategies.
21. Maintain an open and candid working relationship with immediate supervisor/manager.
22. Adhere to company values, practices, policies, and procedures at all times. Follow safety rules, laws, regulations, and standards.
23. Demonstrate regular and punctual attendance at the assigned work location.

MARGINAL FUNCTIONS

The individual may be asked to perform other duties as requested.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

An individual qualified for this job must be able to:

• Possess excellent sales telephone and email skills, including discovery techniques, active listening, and negotiation skills. Keen customer service focus with a positive, hard-working, self-motivated attitude.
• Be familiar with sales concepts, practices, and procedures. Rely on experience and judgment to plan and accomplish goals.
• Adept at time management and managing multiple priorities. Must be organized and detail-oriented.
• Operate a PC with strong skills in Microsoft Office, especially Excel.
• Effectively use business software, including email and CRM systems.
• Be comfortable spending most of the time on the phone, generating emails, and handling calls.
• Thrive in a continuous improvement culture, with comfort in goals and budget reviews.
• Pay attention to detail and pursue quality work. Look for opportunities to reduce costs or increase productivity.
• Handle challenges skillfully and effectively.
• Take initiative to improve skills and job knowledge.
• Ensure work is delivered on time and meets quality standards.
• Develop good work practices for efficiency.
• Use resources and time efficiently.
• Use good judgment in decision-making.
• Work well with others and take direction.
• Be honest and ethical in all dealings.

MINIMUM EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Qualified candidates should have:

• A high school diploma is required; a college degree or equivalent work experience is preferred.
• At least 4 years of experience in inside sales, preferably in the Automotive Aftermarket or Installer industry.