Inside Sales Representative

Gibbs-Wire-and-Steel; South Bend (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Gibbs-Wire-and-Steel in Indiana is seeking an Inside Sales Representative to build and maintain strong customer relationships and manage assigned accounts within the metals industry. You will work with the Outside Sales Representative to drive growth and ensure customer satisfaction.

The role requires a minimum of 2 years' sales experience in metals or an associate degree, plus familiarity with CRM and Microsoft 365. Occasional travel to regional customers or trade shows is expected.

Qualifications

• Minimum of 2 years of sales experience in metals preferred or associate degree required.
• Experience with CRM software is a plus.
• Experience with Microsoft 365 Suites including Word and Excel.

Responsibilities

• Establish and maintain strong relationships with customers by understanding their needs and requirements.
• Manage assigned accounts to achieve company goals related to this position.
• Works closely with the Outside Sales Representative to facilitate growth and manage customer relations.
• Actively call on established, prospective, and dormant accounts to grow the business.
• Respond to inquiries and provide information regarding order status, deliveries, quality, or other inquiries promptly.
• Work with Inventory, Quality, Accounts Receivable, and Marketing to ensure quality customer service and satisfaction.
• Gain knowledge of ERP, CRM systems and document customer interactions in CRM.
• Qualify leads from trade shows, marketing campaigns, website, and other sources.
• Gather feedback on product quality, pricing, competitors, and market trends.
• Share market insights with sales and leadership teams.
• Provide customers with required documents.
• Develop understanding of materials, equipment capabilities, processes, and applications.
• Follow all company processes, procedures, and policies.
• Possible local travel to customers or trade shows.
• Perform other assigned duties.

Skills

Verbal communication

Written communication

Multi-tasking

Time management

Inside sales experience

CRM experience

MS Word

MS Excel

Microsoft 365

Sales techniques

Education

Associate degree

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft 365

Job description

• Establish and maintain strong relationships with customers by understanding their needs and requirements.
• Manage assigned accounts to achieve company goals related to this position.
• Works closely with the Outside Sales Representative to facilitate growth and manage customer relations.
• Actively call on established, prospective, and dormant accounts to grow the business.
• Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.
• Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.
• Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.
• Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).
• Work with customers to resolve any discrepancies.
• Qualify leads generated from trade shows, marketing campaigns, website, and other sources.
• Gather feedback from customers regarding product quality, pricing, competitors, and market trends.
• Share market insights and feedback with the sales and leadership teams.
• Provide customers with all required documents.
• Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.
• Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.
• Follow all company processes, procedures, and policies.
• Possible local travel to customers or trade shows.
• Perform any other assigned duties.

Required Education and Experience:

• Minimum of 2 years' sales experience in the metals industry preferred or associate degree required.
• Experience with CRM software a plus
• Experience with Microsoft 365 Suites including Word and Excel

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Ability to multi-task, prioritize and manage time effectively
• Proven work experience as an Inside Sales Representative
• Hands-on experience with multiple sales techniques

Working Conditions (Including Physical and Mental Demands):

• Normal manufacturing working environment-standing, sitting, walking-typically inside a building
• Occasional stooping, twisting, lifting, bending, and carrying
• Minimal exposure to noise, dirt, chemicals, and temperature variations
• Frequent use of computers
• Occasional travel
• Manual dexterity for use of computer, telephone and other office equipment as needed
• Ability to speak, hear and interpret sounds and speech

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.