Inside Sales Representative

Reliance, Inc.; Portage (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Reliance, Inc. in Portage, Indiana is seeking an Inside Sales Representative to join our team.

This full-time, salaried role focuses on delivering service excellence, building strong customer relationships, and applying product knowledge in a steel/industrial setting to support quotes and orders. You'll coordinate with Outside Sales and the Inside Sales Manager, maintain accurate customer data in AS400 and Salesforce, handle multiple tasks in a fast-paced environment, and help ensure timely

Qualifications

• High school diploma or GED required.
• Entry level, but 1-2 years of steel or industrial sales preferred.
• Proficient in AS400, Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Excellent phone etiquette and organizational abilities.

Responsibilities

• Build and maintain strong professional relationships with customers through responsive, reliable service.
• Collaborate with Outside Sales and Inside Sales Manager to respond to quotes and fulfill orders accurately.
• Interpret customer material applications and relay internal needs using AS400 and Salesforce.
• Maintain updated and accurate customer data in the AS400 system.
• Support customer satisfaction through clear communication, inventory coordination, and timely delivery.
• Understand our division’s capabilities to make informed, quality-driven decisions.
• Effectively respond to urgent customer needs and changing priorities.

Skills

AS400

Microsoft Word

Excel

Outlook

Verbal communication

Written communication

Phone etiquette

Organizational skills

Multitasking

Team player

Education

High school diploma or GED

Tools

AS400

Salesforce

Job description

Job Summary

Join a team where customer relationships, product knowledge, and service excellence come together.

We’re currently looking for a highly motivatedInside Sales Representativeto support our organization. This is a full-time, salaried position ideal for someone with strong administrative and communication skills, a background in steel or industrial sales, and a passion for delivering top-notch customer service.

If you're organized, dependable, and looking to grow your career in a stable and respected company, we want to hear from you!

Physical Requirements

Stand or Sit(Stationary position), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Job Function

Key Responsibilities

• Build and maintain strong professional relationships with customers through responsive, reliable service


• Collaborate with Outside Sales and Inside Sales Manager to respond to quotes and fulfill orders accurately


• Interpret customer material applications and relay internal needs using AS400 and Salesforce™


• Maintain updated and accurate customer data in the AS400 system
  
• Support customer satisfaction through clear communication, inventory coordination, and timely delivery


• Understand our division’s capabilities to make informed, quality-driven decisions


• Effectively respond to urgent customer needs and changing priorities

Required Skills

Knowledge & Skills

• Proficient in AS400, Microsoft Word, Excel, and Outlook


• Strong verbal and written communication skills


• Excellent phone etiquette, organizational skills, and problem-solving ability


• Ability to manage multiple tasks in a fast-paced environment


• Detail-oriented, dependable, and a team player

Education & Experience

• High school diploma or GED required


• Entry Level, but 1-2 years of experience in steel or industrial sales preferred

Additional Skills

• Ability to explain and present information clearly in both one-on-one and group settings


• Basic math and data analysis skills


• Knowledge of steel terminology and product grades is a plus


• Occasional travel may be required

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Referral program


• Vision insurance