Inside Sales Representative

Gibbs Wire & Steel Company LLC; Grand Prairie (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Gibbs Wire & Steel Company LLC is seeking an Inside Sales Representative to manage customer accounts, respond to inquiries, and collaborate with the Outside Sales team to drive growth. You will use CRM to track interactions and coordinate with multiple internal teams to ensure excellent service.

This role requires strong communication, two years of metals sales experience or an associate degree, and proficiency with Microsoft 365. Local travel to customers and trade shows is possible.

Qualifications

• Minimum 2 years sales experience in metals industry or associate degree required.
• CRM software experience is a plus.
• Proficiency with Microsoft 365 (Word/Excel) is expected.

Responsibilities

• Establish and maintain strong relationships with customers and manage assigned accounts.
• Collaborate with Outside Sales Rep to drive growth and customer satisfaction.
• Call on established, prospective, and dormant accounts to grow business.
• Respond to inquiries and provide timely information on orders, deliveries, and quality.
• Utilize CRM to document interactions and report activity.
• Coordinate with Inventory, Quality, AR, and Marketing as needed.
• Travel locally to customers or trade shows as required.

Skills

Excellent verbal and written comms

Multi-tasking

Inside sales experience

Sales techniques

Education

Associate degree or equivalent

Tools

CRM software

Microsoft Word

Microsoft Excel

Job description

• Establish and maintain strong relationships with customers by understanding their needs and requirements.
• Manage assigned accounts to achieve company goals related to this position.
• Works closely with the Outside Sales Representative to facilitate growth and manage customer relations.
• Actively call on established, prospective, and dormant accounts to grow the business.
• Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.
• Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.
• Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.
• Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).
• Work with customers to resolve any discrepancies.
• Qualify leads generated from trade shows, marketing campaigns, website, and other sources.
• Gather feedback from customers regarding product quality, pricing, competitors, and market trends.
• Share market insights and feedback with the sales and leadership teams.
• Provide customers with all required documents.
• Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.
• Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.
• Follow all company processes, procedures, and policies.
• Possible local travel to customers or trade shows.
• Perform any other assigned duties.

Required Education and Experience:

• Minimum of 2 years' sales experience in the metals industry preferred or associate degree required.
• Experience with CRM software a plus
• Experience with Microsoft 365 Suites including Word and Excel

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Ability to multi-task, prioritize and manage time effectively
• Proven work experience as an Inside Sales Representative
• Hands-on experience with multiple sales techniques

Working Conditions (Including Physical and Mental Demands):

• Normal manufacturing working environment-standing, sitting, walking-typically inside a building
• Occasional stooping, twisting, lifting, bending, and carrying
• Minimal exposure to noise, dirt, chemicals, and temperature variations
• Frequent use of computers
• Occasional travel
• Manual dexterity for use of computer, telephone and other office equipment as needed
• Ability to speak, hear and interpret sounds and speech

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.