Inside Sales Representative

All Industrial Tool Supply; Huntington Beach (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

All Industrial Tool Supply seeks an Inside Sales Representative in Huntington Beach, CA for a full-time hybrid role. You will handle inbound and outbound calls, emails, and inquiries, delivering tailored product information and quotes to metalworking customers.

You will generate and qualify leads, process orders, and maintain CRM records while building strong relationships and solving issues to drive customer satisfaction and revenue growth.

Qualifications

• Demonstrated Inside Sales experience, including managing inbound and outbound customer interactions and closing sales.
• Strong Customer Service and Customer Satisfaction skills, with a focus on responsive communication and problem-solving.
• Proven ability in Lead Generation and Account Management to build, grow, and retain a customer base.
• Comfort with CRM systems, order entry, and basic data management to keep customer information and sales activity up to date.
• Effective verbal and written communication skills, with the ability to explain technical product details clearly.
• Good organizational and time-management skills, with attention to detail in quotes, orders, and follow-ups.
• Ability to work in a hybrid environment based in Huntington Beach, CA, collaborating in-office and remotely as needed.
• Experience in industrial tools, metalworking, or manufacturing environments is preferred but not required.
• High school diploma or equivalent required; further education in business, sales, or a related field is a plus.

Responsibilities

• Handle inbound and outbound sales calls, emails, and online inquiries, providing product information and recommendations for metalworking and industrial supply needs.
• Generate and qualify leads, prepare quotes, process orders, and maintain accurate customer records in the CRM.
• Build strong customer relationships, resolve issues promptly, and ensure high levels of customer satisfaction through responsive service.
• Collaborate with team members and management to meet sales targets, support promotional campaigns, and contribute to revenue growth.

Skills

Inside sales

Customer service

Lead generation

Account management

Verbal & written communication

Organizational skills

Time management

Hybrid work readiness

Education

High school diploma or equivalent

Business or sales coursework (optional)

Tools

CRM systems

Job description

Company Description

All Industrial Tool Supply is an Inc. 5000 company specializing in productivity solutions for machine shops and industrial operations. With more than 100,000 metalworking tools and industrial supplies, the company focuses on delivering trusted cutting tool and shop supply options from well-known manufacturers. Its mission is to offer high-quality industrial tools at reasonable prices to help customers reduce production costs. All Industrial Tool Supply emphasizes friendly, knowledgeable service and long-term partnership with customers. Team members can be confident they are contributing to a company dedicated to delivering exceptional value.

Role Description

The Inside Sales Representative is a full-time, hybrid role based in Huntington Beach, CA, with some work-from-home flexibility. In this position, the representative will handle inbound and outbound sales calls, emails, and online inquiries, providing product information and recommendations tailored to customers’ metalworking and industrial supply needs. Day-to-day responsibilities include generating and qualifying leads, preparing quotes, processing orders, and maintaining accurate customer and account records in the CRM system. The role will focus on building strong customer relationships, resolving issues promptly, and ensuring high levels of customer satisfaction through responsive and informed service. The Inside Sales Representative will collaborate closely with team members and management to meet sales targets, support promotional campaigns, and contribute to overall revenue growth.

Qualifications

• Demonstrated Inside Sales experience, including managing inbound and outbound customer interactions and closing sales.
• Strong Customer Service and Customer Satisfaction skills, with a focus on responsive communication and problem-solving.
• Proven ability in Lead Generation and Account Management to build, grow, and retain a customer base.
• Comfort with CRM systems, order entry, and basic data management to keep customer information and sales activity up to date.
• Effective verbal and written communication skills, with the ability to explain technical product details clearly.
• Good organizational and time-management skills, with attention to detail in quotes, orders, and follow-ups.
• Ability to work in a hybrid environment based in Huntington Beach, CA, collaborating in-office and remotely as needed.
• Experience in industrial tools, metalworking, or manufacturing environments is preferred but not required.
• High school diploma or equivalent required; further education in business, sales, or a related field is a plus.