Inside Sales/Customer Service Representative

NEXT Industries; Troy (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare coverage

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

NEXT Industries is hiring an Inside Sales/Customer Service Representative in Troy, MI. This onsite role focuses on delivering exceptional customer support, processing orders, and driving inside sales for our industrial tools and MRO supplies.

You will interact with customers, source products, prepare quotes, and coordinate with outside sales and warehouse teams to ensure satisfaction. A background in industrial distribution and ERP/CRM familiarity is preferred.

Qualifications

• 2+ years in Inside Sales/Customer Service in industrial distribution or manufacturing.
• Knowledge of industrial products, cutting tools, metal working, fasteners, or MRO supplies.
• Experience with ERP systems (Epicor, P21, SAP, NetSuite) and CRM platforms is a plus.
• Proficient with Microsoft Office Suite (Excel, Word, Outlook).
• High School diploma required; Associate’s or Bachelor’s degree preferred.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and in person.
• Sourcing products, negotiating costs and supporting sales pricing.
• Process customer orders accurately using ERP/CRM systems.
• Generate quotes, follow up on quotes, and assist in converting leads to sales.
• Proactively reach out to existing customers to drive repeat business and promote new products.
• Work closely with outside sales, purchasing, and warehouse staff to ensure customer satisfaction.
• Handle product availability questions, pricing, delivery status, and order issues.
• Maintain accurate customer records and update account information as needed.
• Assist in resolving customer complaints with professionalism and positive outcomes.
• Develop strong knowledge of product lines (industrial components, fasteners, tools, MRO supplies).
• Support the overall sales strategy and contribute to team sales goals.

Skills

Communication skills

Interpersonal skills

Customer-first mindset

Detail-oriented

Organizational skills

Problem-solving

Team player

Independent worker

Education

High School diploma or equivalent

Associate or Bachelor degree preferred

Tools

Epicor ERP

P21 (Prophet 21) ERP

SAP

NetSuite

CRM platforms

Job description

We are seeking a motivated and customer-focused Inside Sales/Customer Service Representative to join our team at NEXT Industries in Troy, MI. This full-time, onsite role is responsible for providing excellent customer support, processing orders, and driving inside sales efforts for our industrial supply and distribution operations. The ideal candidate has experience in industrial sales or distribution, specifically cutting tools/metal working, strong communication skills, and a passion for delivering outstanding service.

Key Responsibilities:

As an Inside Sales/Customer Service Representative, you will play a crucial role in ensuring exceptional customer experiences and efficient operations. Your responsibilities will include:

• Serve as the primary point of contact for incoming customer inquiries via phone, email, and in person.
• Product sourcing, negotiating costs and supporting sales pricing
• Process customer orders accurately and efficiently using ERP and CRM systems.
• Generate quotes, follow up on open quotes, and assist in converting leads to sales.
• Proactively reach out to existing customers to drive repeat business and promote new products.
• Work closely with the outside sales team, purchasing, and warehouse staff to ensure customer satisfaction.
• Handle product availability questions, pricing, delivery status, and order issues.
• Maintain accurate customer records and update account information as needed.
• Assist in resolving customer complaints with professionalism and a focus on positive outcomes.
• Develop strong knowledge of our product lines (e.g., industrial components, fasteners, tools, MRO supplies).
• Support the overall sales strategy and contribute to team sales goals.

Qualifications:

We are looking for candidates who possess the following qualifications:

• 2+ years of experience in Inside Sales/Customer Service in an industrial distribution or manufacturing environment.
• Knowledge of industrial products, cutting tools, metal working, fasteners, or MRO supplies is highly desirable.
• Experience with ERP systems (e.g., Epicor, P21, SAP, NetSuite) and CRM platforms a plus.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication and interpersonal skills with a customer-first mindset.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Ability to work well independently and as part of a team.
• High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

About Us:

NEXT Industries is a leader in providing top-tier support within the metal working & cutting tools market. We are currently seeking a motivated and customer-focused individual to join our team as an Inside Sales/Customer Service Representative at our Troy, MI location. Our company offers a competitive benefits package, including healthcare coverage options, dental, vision, life insurance, 401(k) with company match, paid time off, and more.