Inside Sales Representative - Industrial Supplies & Tooling

Productivity Inc; Richardson (TX); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid vacation

Personal time

Employee Assistance Program

Incentives

Growth opportunities

Job summary

Productivity Inc. is seeking an experienced Industrial Distribution Customer Service Specialist or Inside Sales Representative in Richardson, TX. This role focuses on providing technical support, order processing, quotes, and tooling recommendations to manufacturing customers.

You will leverage knowledge of cutting tools, industrial supplies, and distributor operations to help customers succeed, with training available for tools and products.

Qualifications

• 3+ years of customer service, inside sales, or counter sales experience within an industrial distributor
• Strong familiarity with industrial supplies, vendor-managed inventory, or cutting tool product lines
• Proficiency with distributor ERP and inventory management systems
• Excellent communication skills and professional phone presence
• Strong computer skills and ability to learn technical product catalogs
• Hands-on CNC machining experience or basic understanding of milling/turning/drilling/cutting tool manufacturers is a plus (training provided)

Responsibilities

• Deliver exceptional day-to-day customer service, managing inbound inquiries via phone, email, and in person interactions.
• Process customer orders, prepare quotes, manage will-call requests, and provide general order assistance.
• Help manufacturing customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies.
• Coordinate with our technical team to recommend tooling solutions based on workpiece material and machining applications.
• Continuously expand your technical tooling knowledge through manufacturer-led training and product education.

Skills

Customer service

Inside sales

CNC knowledge

Industrial distribution knowledge

ERP systems

Tools

ERP systems

Inventory management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Richardson, TX, US

Salary Range: $30.00 To $37.00 Hourly

Productivity Inc. is looking for an experienced Industrial Distribution Customer Service Specialist or Inside Sales Representative to join our Cutting Tools & Industrial Supplies team. This is a customer-facing, technical support and account service role—not a cold-calling sales position. You will leverage your knowledge of industrial supplies, cutting tools, and distributor operations to help our manufacturing customers succeed.

If you have a background working at an industrial distributor (such as Grainger, MSC, PT Solutions, etc.) and want to grow your career with a highly respected technical distributor, we want to meet you.

What You'll Do

• Deliver exceptional day-to-day customer service, managing inbound inquiries via phone, email, and over-the-counter interactions.
• Process customer orders, prepare quotes, manage will-call requests, and provide general order assistance.
• Help manufacturing customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies.
• Coordinate with our technical team to recommend tooling solutions based on workpiece material and machining applications.
• Continuously expand your technical tooling knowledge through manufacturer-led training and product education.

We're Looking For Someone Who Has

• 3+ years of customer service, inside sales, or counter sales experience within an industrial distributor (e.g., Grainger, MSC, PT Solutions, Fastenal, or similar).
• Strong familiarity with industrial supplies, vendor-managed inventory, or cutting tool product lines.
• Proficiency with distributor ERP and inventory management systems.
• Excellent communication skills, a professional phone presence, and a genuine desire to solve customer problems.
• Strong computer skills and the ability to learn highly technical product catalogs.
• Hands-on CNC machining experience or a basic understanding of milling, turning, drilling, and cutting tool manufacturers (Sandvik, Kennametal, Iscar, etc.) is a major plus, but not required—we will train the right distribution professional.

Why Distribution Professionals Choose Productivity Inc.

This position allows you to build a long-term career with a premier machine tool distributor while enjoying:

• Stable, year-round employment with a company built on 55+ years of success
• Climate-controlled, modern office environment
• No mandatory overtime or chaotic shift work
• Ongoing, deep technical training directly from industry-leading manufacturers
• A collaborative, team-oriented culture focused on customer productivity

What We Offer

• Competitive pay: $30-$37 per hour, depending on experience
• Annual incentive opportunities
• Medical, dental, vision, life, and disability insurance beginning on your first day
• 401(k) with Company match
• Paid vacation and personal time
• Employee Assistance Program
• Opportunities for professional growth and advancement

About Productivity, Inc.

Since 1968, Productivity has been a trusted partner to manufacturers across the Midwest. We provide CNC machine tools, cutting tools, industrial supplies, automation, robotics, engineering support, training, and service to help our customers improve productivity and remain competitive.